1443 matches found
A Successful Self-Service Password Reset (SSPR) Project Requires User Adoption
IT help desks everywhere are having to adjust to the 'new normal' of supporting mainly remote workers. This is a major shift away from visiting desks across the office and helping ones with traditional IT support processes. Many reasons end-users may contact the helpdesk. However, password relate...
3 ways Microsoft 365 can help you reduce helpdesk costs
With more people than ever working remotely, organizations must maximize employee productivity while protecting an ever-growing digital footprint. Many have stitched together specialized security solutions from different vendors to improve their cybersecurity posture, but this approach is expensi...
Lark Technologies: Stored xss on helpdesk using user's city
A stored XSS cross-site scripting was found on the internal larksuite helpdesk, which an attacker could have potentially used to obtain access to the internal helpdesk. We thank imrannisar for reporting this vulnerability and confirming its resolution...
CVE-2020-12684
XXE injection can occur in i-net Clear Reports 2019 19.0.287 Designer, as used in i-net HelpDesk and other products, when XML input containing a reference to an external entity is processed by a weakly configured XML parser...
PT-2020-13203
Name of the Vulnerable Software and Affected Versions i-net Clear Reports versions 19.0.287 Description The issue occurs when XML input containing a reference to an external entity is processed by a weakly configured XML parser, allowing XXE injection. This can happen in i-net Clear Reports 2019,...
CVE-2020-13992
An issue was discovered in Mods for HESK 3.1.0 through 2019.1.0. A Stored XSS issue allows remote unauthenticated attackers to abuse a helpdesk user's logged in session. A user with sufficient privileges to change their login-page image must open a crafted ticket...
CVE-2020-13992
An issue was discovered in Mods for HESK 3.1.0 through 2019.1.0. A Stored XSS issue allows remote unauthenticated attackers to abuse a helpdesk user's logged in session. A user with sufficient privileges to change their login-page image must open a crafted ticket...
Cross site scripting
An issue was discovered in Mods for HESK 3.1.0 through 2019.1.0. A Stored XSS issue allows remote unauthenticated attackers to abuse a helpdesk user's logged in session. A user with sufficient privileges to change their login-page image must open a crafted ticket...
CVE-2020-13992
An issue was discovered in Mods for HESK 3.1.0 through 2019.1.0. A Stored XSS issue allows remote unauthenticated attackers to abuse a helpdesk user's logged in session. A user with sufficient privileges to change their login-page image must open a crafted ticket...
PT-2020-13821
Name of the Vulnerable Software and Affected Versions Mods for HESK versions 3.1.0 through 2019.1.0 Description The issue allows remote unauthenticated attackers to abuse a helpdesk user's logged in session through a Stored XSS attack. This can occur when a user with sufficient privileges to chan...
CVE-2020-13992: Improper Neutralization of Input During Web Page Generation
An issue was discovered in Mods for HESK 3.1.0 through 2019.1.0. A Stored XSS issue allows remote unauthenticated attackers to abuse a helpdesk user's logged in session. A user with sufficient privileges to change their login-page image must open a crafted ticket...
Unspecified Vulnerability in QNAP Systems Helpdesk
QNAP Systems Helpdesk is a helpdesk application from China Weilian QNAP Systems. A security vulnerability exists in QNAP Systems Helpdesk versions prior to 3.0.1. An attacker can access QNAP Systems Helpdesk with the help of an API? key to access sensitive data on the QNAP Kayako server...
CVE-2020-2500
This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and...
Improper access control
This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and...
CVE-2020-2500
This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and...
CVE-2020-2500
The CVE-2020-2500 entry concerns QNAP Helpdesk (Kayako service). The vulnerability is an improper access control flaw that allows an attacker to access sensitive data on the QNAP Kayako server by abusing API keys, potentially enabling control over the Helpdesk component. The underlying issue is a...
PT-2020-15882
Name of the Vulnerable Software and Affected Versions Helpdesk versions prior to 3.0.1 Description This issue allows attackers to gain control of the QNAP Kayako service due to improper access control in Helpdesk. Attackers can access sensitive data on the QNAP Kayako server using API keys...
CVE-2020-2500: Improper Access Control
This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and...
helpdesk.openmobilealliance.org Cross Site Scripting vulnerability OBB-1208174
Following coordinated and responsible vulnerability disclosure guidelines of the ISO 29147 standard, Open Bug Bounty has:       a. verified the vulnerability and confirmed its existence;       b. notified the website operator about its existence...
Arbitrary Code Execution
tendenci is vulnerable to arbitrary code execution. The ticketlist function in tendenci\apps\helpdesk\views\staff.py does properly restrict variables to the deserialization process and allows an attacker to enter a pickle of arbitrary size, potentially leading to arbitrary code execution...