The vulnerability of the OTRS request processing system lies in the unprotected feature of inserting debugging information into the log file during index creation by Elasticsearch. This allows a hacker to disclose protected information.

The vulnerability of the OTRS request processing system lies in an unprotected feature that allows debugging information to be inserted into the log file during the creation of the Elasticsearch index. Exploiting this vulnerability can enable a malicious actor to disclose sensitive information...