Launch failures after upgrading to CWA 2402

Users on Citrix Workspace App for Windows 2402 and have Real-Time Media Engine RTME installed on endpoint devices older than 2.9.700 may encounter session launch failures...

Launch failures after upgrading to CWA 2403

Users on Citrix Workspace App for Windows 2403 and have Real-Time Media Engine RTME installed on endpoint devices older than 2.9.700 may encounter session launch failures...

A new tool bar has appearred since Citrix Workspace App for ChromeOS 2402.

A new tool bar has appearred after upgrading to Citrix Workspace App for ChromeOS 2402. Prior to 2402, the old old tool bar was displayed...

Service Continuity doesn't work on CWA ChromeOS version 2312 or older

Service Continuity doesn’t work when using Citrix Workspace App for ChromeOS version 2312 or older. The Service Continuity banner doesn’t show up in case of Cloud outages on Citrix Workspace App for Chrome OS. This occurs even when Service Continuity is enabled via Google Admin Console for the...

"Failed to launch application" with Citrix Workspace App for Chrome OS version 2402.

Users encounter the "Failed to launch application" error message when attempting to start a desktop session using Citrix Workspace App for Chrome OS version 2402. This behavior is observed when initiating sessions from a delivery group that contains non-English characters while the Service...

Where is the ReceiverCleanupUtility.exe after installing CWA

This article describes the location of ReceiverCleanupUtility.exe Receiver Clean-Up Utility tool after installing Citrix Workspace app for Windows CWA...

Workspace App for Windows appears for AllAccount although only one store is configured

Citrix Workspace App for Windows appears for all accounts although with just one store configuration. Workspace App should appear like this if only one store is configured...

Citrix Workspace App Shows "Unable to connect to the server."

When starting the Citrix Workspace App, may receive an error message that shows "Unable to connect to the server."...

Published applications or desktops not showing after logon to CWA

Published Applications or Desktops are not showing after logon Citrix Workspace app CWA. This issue happens for some specific users only...

How to install Citrix Workspace App for Windows in offline mode

Administrator can install Citrix Workspace app for Windows Offline installer for devices that don’t have internet connectivity...

Prevent ICA downloads when initiating a hybrid launch

ICA files contain the information to connect to a resource so must be handled securely. In some situations when the user uses a web browser to launch into Citrix Workspace app installed locally hybrid launch, the browser downloads an .ica file rather than keeping it in-memory, which allows it to ...

Unable to paste cell[s] with format in Excel by pressing Ctrl+V on a HDX session using CWA for HTML5

Unable to paste cells with format in Excel by pressing Ctrl+V on a HDX session using Citrix Workspace app for HTML5. When you copy a cell and paste it to multiple cells, "The data you're pasting isn't the same size as your selection. Do you want to paste anyway?" message is shown and then if you...

User not able to find sign in option inside Workspace app post signing out

After signing in once and signs out in Citrix Workspace App for Windows , no sign in option is available. The only options that can be seen in the settings are "refresh app" and "accounts"...

Unable To Launch VDI "Unknown Client Error 1110"

Citrix Workspace App connects to VDI over a VPN, failing with the following error. Socket error 10057 Unknown client error 1110...

The Citrix Workspace app cannot be reset via the command line

When installed by specifying an account Store URL from the command line, the Citrix Workspace app cannot be reset via the following command from the CLI. And the Delete button on the "Account-Edit" screen becomes inactive so that the account cannot be deleted. "C:\Program Files x86\Citrix\ICA...

Citrix Workspace App for Windows - Shortcut or Hotkey redirection

CWA Windows provides 2 approaches to configure the hotkey redirection: Storefront configuration and client side configuration...

The taskbar is stop responding when launching a published desktop in Citrix Workspace app

In a double-hop configuration, when launching a published application using Citrix Workspace App on the 1st-hop published desktop, the taskbar might stop responding on the 1st-hop published desktop VDA...

Unable to launch HTML5 sessions via gateway when using Secure Storefront IIS

Unable to launch a published desktop session using Citrix Workspace app for HTML5 when connection is via NetScaler. Desktop launches fine when not going through HTML5. When launching directly from Storefront, bypassing netscaler, HTML5 session launches without any issues. When launching HTML5...

The citrix workspace app version 23.9.0.17 for chrome no longer works in kiosk mode.

On a Chromebook with OS 116 and 117, for citrix workspace app for chrome no longer works in kiosk mode. After logging in a white screen is seen. Outside of Kiosk mode it works . Chrome OS 115 does not have the issue...

CWA Mac unable to print after macOS Sonoma upgrade: "Printer not activated. Error code -41"

Post macOS upgrade to Sonoma, Citrix Workspace App for Mac users with locally attached printers will receive an error message: "Printer not activated. Error code -41 " when attempting to print...