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Linux Distros Unpatched Vulnerability : CVE-2021-21443

🗓️ 30 Aug 2025 00:00:00Reported by TenableType 
nessus
 nessus
🔗 www.tenable.com👁 2 Views

Unpatched CVE-2021-21443 allows listing customer emails from bulk action in certain OTRS versions.

Related
Refs
Code
ReporterTitlePublishedViews
Family
Circl
CVE-2021-21443
26 Jul 202112:41
circl
CNNVD
OTRS 信息泄露漏洞
26 Jul 202100:00
cnnvd
CVE
CVE-2021-21443
26 Jul 202104:25
cve
Cvelist
CVE-2021-21443 Unautorized listing of the customer user emails
26 Jul 202104:25
cvelist
Debian
[SECURITY] [DLA 3551-1] otrs2 security update
31 Aug 202300:20
debian
Debian CVE
CVE-2021-21443
26 Jul 202104:25
debiancve
Tenable Nessus
Debian dla-3551 : otrs - security update
6 Sep 202300:00
nessus
EUVD
EUVD-2021-8717
3 Oct 202520:07
euvd
NVD
CVE-2021-21443
26 Jul 202105:15
nvd
OpenVAS
OTRS Multiple Vulnerabilities (OSA-2021-13, OSA-2021-14)
27 Jul 202100:00
openvas
Rows per page
#%NASL_MIN_LEVEL 80900
##
# (C) Tenable, Inc.
##

include('compat.inc');

if (description)
{
  script_id(259491);
  script_version("1.2");
  script_set_attribute(attribute:"plugin_modification_date", value:"2026/05/29");

  script_cve_id("CVE-2021-21443");

  script_name(english:"Linux Distros Unpatched Vulnerability : CVE-2021-21443");

  script_set_attribute(attribute:"synopsis", value:
"The Linux/Unix host has one or more packages installed with a vulnerability that the vendor indicates will not be
patched.");
  script_set_attribute(attribute:"description", value:
"The Linux/Unix host has one or more packages installed that are impacted by a vulnerability without a vendor supplied
patch available.

  - Agents are able to list customer user emails without required permissions in the bulk action screen. This
    issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS:
    7.0.x versions prior to 7.0.27. (CVE-2021-21443)

Note that Nessus relies on the presence of the package as reported by the vendor.");
  script_set_attribute(attribute:"see_also", value:"https://ubuntu.com/security/CVE-2021-21443");
  script_set_attribute(attribute:"solution", value:
"There is no known solution at this time.");
  script_set_attribute(attribute:"agent", value:"unix");
  script_set_cvss_base_vector("CVSS2#AV:N/AC:L/Au:S/C:P/I:N/A:N");
  script_set_cvss_temporal_vector("CVSS2#E:U/RL:U/RC:C");
  script_set_cvss3_base_vector("CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N");
  script_set_cvss3_temporal_vector("CVSS:3.0/E:U/RL:U/RC:C");
  script_set_attribute(attribute:"cvss_score_source", value:"CVE-2021-21443");

  script_set_attribute(attribute:"exploitability_ease", value:"No known exploits are available");
  script_set_attribute(attribute:"exploit_available", value:"false");
  script_set_attribute(attribute:"vendor_unpatched", value:"true");

  script_set_attribute(attribute:"vuln_publication_date", value:"2021/07/26");
  script_set_attribute(attribute:"plugin_publication_date", value:"2025/08/30");

  script_set_attribute(attribute:"plugin_type", value:"local");
  script_set_attribute(attribute:"cpe", value:"cpe:/o:canonical:ubuntu_linux:16.04:-:lts");
  script_set_attribute(attribute:"cpe", value:"cpe:/o:canonical:ubuntu_linux:18.04:-:lts");
  script_set_attribute(attribute:"cpe", value:"cpe:/o:canonical:ubuntu_linux:20.04:-:lts");
  script_set_attribute(attribute:"cpe", value:"cpe:/o:canonical:ubuntu_linux:22.04:-:lts");
  script_set_attribute(attribute:"cpe", value:"p-cpe:/a:canonical:ubuntu_linux:otrs2");
  script_set_attribute(attribute:"generated_plugin", value:"current");
  script_end_attributes();

  script_category(ACT_GATHER_INFO);
  script_family(english:"Misc.");

  script_copyright(english:"This script is Copyright (C) 2025-2026 and is owned by Tenable, Inc. or an Affiliate thereof.");

  script_dependencies("ssh_get_info2.nasl", "set_linux_os_id.nasl");
  script_require_keys("Host/cpu", "Host/local_checks_enabled", "global_settings/vendor_unpatched", "Host/OS/identifier");
  script_require_ports("Host/OS/Ubuntu Linux-16.04", "Host/OS/Ubuntu Linux-18.04", "Host/OS/Ubuntu Linux-20.04", "Host/OS/Ubuntu Linux-22.04");

  exit(0);
}

if (!get_kb_item("global_settings/vendor_unpatched")) exit(0, "Unpatched Vulnerabilities Detection not active.");
if (!get_kb_item("Host/local_checks_enabled")) audit(AUDIT_LOCAL_CHECKS_NOT_ENABLED);
if (empty_or_null(get_one_kb_item("Host/Debian/dpkg-l"))) audit(AUDIT_PACKAGE_LIST_MISSING);

include('linux_unpatched.inc');

var distro_constraints_array = {
  "Ubuntu Linux-16.04": {
    "package_manager": "dpkg-l",
    "constraints": [
      {
        "release": "16.04",
        "pkgs": [
          {"reference": "otrs2"}
        ]
      }
    ]
  },
  "Ubuntu Linux-18.04": {
    "package_manager": "dpkg-l",
    "constraints": [
      {
        "release": "18.04",
        "pkgs": [
          {"reference": "otrs2"}
        ]
      }
    ]
  },
  "Ubuntu Linux-20.04": {
    "package_manager": "dpkg-l",
    "constraints": [
      {
        "release": "20.04",
        "pkgs": [
          {"reference": "otrs2"}
        ]
      }
    ]
  },
  "Ubuntu Linux-22.04": {
    "package_manager": "dpkg-l",
    "constraints": [
      {
        "release": "22.04",
        "pkgs": [
          {"reference": "otrs2"}
        ]
      }
    ]
  }
};

var distro_constraints_values = linux_unpatched::get_distro_constraints(distro_constraints_arr:distro_constraints_array);
if (empty_or_null(distro_constraints_values)) audit(AUDIT_HOST_NOT, 'affected');
var report = linux_unpatched::check_unpatched_constraints(distro_constraints_values:distro_constraints_values);

if (!empty_or_null(report))
{
  security_report_v4(
      port       : 0,
      severity   : SECURITY_WARNING,
      extra      : report
  );
  exit(0);
}
else
{
  audit(AUDIT_HOST_NOT, 'affected');
}

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29 May 2026 00:00Current
6.1Medium risk
Vulners AI Score6.1
CVSS 24
CVSS 3.13.5 - 4.3
EPSS0.0022
2