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Linux Distros Unpatched Vulnerability : CVE-2020-1767

🗓️ 27 Aug 2025 00:00:00Reported by TenableType 
nessus
 nessus
🔗 www.tenable.com👁 1 Views

Drafts can be sent as another agent in a ticketing system; affects 6.0.x up to 6.0.24 and 7.0.x up to 7.0.13.

Related
Refs
Code
ReporterTitlePublishedViews
Family
CVE
CVE-2020-1767
10 Jan 202015:09
cve
Cvelist
CVE-2020-1767 Possible to send drafted messages as wrong agent
10 Jan 202015:09
cvelist
Debian
[SECURITY] [DLA 2079-1] otrs2 security update
29 Jan 202012:00
debian
Debian
[SECURITY] [DLA 3551-1] otrs2 security update
31 Aug 202300:20
debian
Debian CVE
CVE-2020-1767
10 Jan 202015:09
debiancve
Tenable Nessus
Debian DLA-2079-1 : otrs2 security update
30 Jan 202000:00
nessus
Tenable Nessus
Debian dla-3551 : otrs - security update
6 Sep 202300:00
nessus
EUVD
EUVD-2020-12593
7 Oct 202500:30
euvd
NVD
CVE-2020-1767
10 Jan 202015:15
nvd
OpenVAS
OTRS 6.0.x < 6.0.25, 7.0.x < 7.0.14 Message Vulnerability
13 Jan 202000:00
openvas
Rows per page
#%NASL_MIN_LEVEL 80900
##
# (C) Tenable, Inc.
##

include('compat.inc');

if (description)
{
  script_id(257492);
  script_version("1.1");
  script_set_attribute(attribute:"plugin_modification_date", value:"2025/08/27");

  script_cve_id("CVE-2020-1767");

  script_name(english:"Linux Distros Unpatched Vulnerability : CVE-2020-1767");

  script_set_attribute(attribute:"synopsis", value:
"The Linux/Unix host has one or more packages installed with a vulnerability that the vendor indicates will not be
patched.");
  script_set_attribute(attribute:"description", value:
"The Linux/Unix host has one or more packages installed that are impacted by a vulnerability without a vendor supplied
patch available.

  - Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the
    text completely and send it in the name of Agent A. For the customer it will not be visible that the
    message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and
    prior versions. OTRS 7.0.x version 7.0.13 and prior versions. (CVE-2020-1767)

Note that Nessus relies on the presence of the package as reported by the vendor.");
  script_set_attribute(attribute:"see_also", value:"https://ubuntu.com/security/CVE-2020-1767");
  script_set_attribute(attribute:"solution", value:
"There is no known solution at this time.");
  script_set_attribute(attribute:"agent", value:"unix");
  script_set_cvss_base_vector("CVSS2#AV:N/AC:M/Au:S/C:N/I:P/A:N");
  script_set_cvss_temporal_vector("CVSS2#E:U/RL:OF/RC:C");
  script_set_cvss3_base_vector("CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N");
  script_set_cvss3_temporal_vector("CVSS:3.0/E:U/RL:O/RC:C");
  script_set_attribute(attribute:"cvss_score_source", value:"CVE-2020-1767");

  script_set_attribute(attribute:"exploitability_ease", value:"No known exploits are available");
  script_set_attribute(attribute:"exploit_available", value:"false");
  script_set_attribute(attribute:"vendor_unpatched", value:"true");

  script_set_attribute(attribute:"vuln_publication_date", value:"2020/01/10");
  script_set_attribute(attribute:"plugin_publication_date", value:"2025/08/27");

  script_set_attribute(attribute:"plugin_type", value:"local");
  script_set_attribute(attribute:"cpe", value:"cpe:/o:canonical:ubuntu_linux:16.04:-:lts");
  script_set_attribute(attribute:"cpe", value:"cpe:/o:canonical:ubuntu_linux:18.04:-:lts");
  script_set_attribute(attribute:"cpe", value:"p-cpe:/a:canonical:ubuntu_linux:otrs2");
  script_set_attribute(attribute:"generated_plugin", value:"current");
  script_end_attributes();

  script_category(ACT_GATHER_INFO);
  script_family(english:"Misc.");

  script_copyright(english:"This script is Copyright (C) 2025 and is owned by Tenable, Inc. or an Affiliate thereof.");

  script_dependencies("ssh_get_info2.nasl", "set_linux_os_id.nasl");
  script_require_keys("Host/cpu", "Host/local_checks_enabled", "global_settings/vendor_unpatched", "Host/OS/identifier");
  script_require_ports("Host/OS/Ubuntu Linux-16.04", "Host/OS/Ubuntu Linux-18.04");

  exit(0);
}

if (!get_kb_item("global_settings/vendor_unpatched")) exit(0, "Unpatched Vulnerabilities Detection not active.");
if (!get_kb_item("Host/local_checks_enabled")) audit(AUDIT_LOCAL_CHECKS_NOT_ENABLED);
if (empty_or_null(get_one_kb_item("Host/Debian/dpkg-l"))) audit(AUDIT_PACKAGE_LIST_MISSING);

include('linux_unpatched.inc');

var distro_constraints_array = {
  "Ubuntu Linux-18.04": {
    "package_manager": "dpkg-l",
    "constraints": [
      {
        "release": "18.04",
        "pkgs": [
          {"reference": "otrs2"}
        ]
      }
    ]
  },
  "Ubuntu Linux-16.04": {
    "package_manager": "dpkg-l",
    "constraints": [
      {
        "release": "16.04",
        "pkgs": [
          {"reference": "otrs2"}
        ]
      }
    ]
  }
};

var distro_constraints_values = linux_unpatched::get_distro_constraints(distro_constraints_arr:distro_constraints_array);
if (empty_or_null(distro_constraints_values)) audit(AUDIT_HOST_NOT, 'affected');
var report = linux_unpatched::check_unpatched_constraints(distro_constraints_values:distro_constraints_values);

if (!empty_or_null(report))
{
  security_report_v4(
      port       : 0,
      severity   : SECURITY_WARNING,
      extra      : report
  );
  exit(0);
}
else
{
  audit(AUDIT_HOST_NOT, 'affected');
}

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27 Aug 2025 00:00Current
5.5Medium risk
Vulners AI Score5.5
CVSS 23.5
CVSS 3.13.5 - 4.3
EPSS0.00555
1