CVE-2020-1767 Possible to send drafted messages as wrong agent

2020-01-1000:00:00

OTRS

www.cve.org

CVSS3

3.5

Attack Vector

NETWORK

Attack Complexity

LOW

Privileges Required

LOW

User Interaction

REQUIRED

Scope

UNCHANGED

Confidentiality Impact

NONE

Integrity Impact

LOW

Availability Impact

NONE

CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N

AI Score

5.2

Confidence

High

EPSS

0.001

Percentile

38.1%

JSON

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

CNA Affected

[
  {
    "vendor": "OTRS AG",
    "product": "((OTRS)) Community Edition",
    "versions": [
      {
        "version": "6.0.x version 6.0.24 and prior versions",
        "status": "affected"
      }
    ]
  },
  {
    "vendor": "OTRS AG",
    "product": "OTRS",
    "versions": [
      {
        "version": "7.0.x version 7.0.13 and prior versions",
        "status": "affected"
      }
    ]
  }
]