Security Bulletin: Tivoli Netcool Service Quality Manager is affected by the WebSphere Application Server vulnerability (CVE-2014-0964)

Summary

There is a potential denial of service with Tivoli Netcool Service Quality Manager when running a Heartbleed scanning tool.

Vulnerability Details

CVE ID: CVE-2014-0964

DESCRIPTION:
IBM WebSphere Application Server is not vulnerable to the Heartbleed vulnerability (CVE-2014-0160) where secure data might not be protected. However, there is a potential denial of service on IBM WebSphere Application Server Version 6.1 and 6.0.2 when running the Heartbleed scanning tools or if sending specially-crafted Heartbeat messages.

CVSS Base Score: 7.1
CVSS Temporal Score: See <https://exchange.xforce.ibmcloud.com/vulnerabilities/92877&gt; for the current score
CVSS Environmental Score*: Undefined
CVSS Vector: (AV:N/AC:M/Au:N/C:N/I:N/A:C)

Affected Products and Versions

Tivoli Netcool Service Quality Manager 4.1.4.

Remediation/Fixes

IBM has provided patches for all affected versions. Follow the installation instructions in the README files included with the patch.

The IBM WebSphere Application Server Interim Fix PI16981 could be downloaded from the IBM Fix Central site: http://www-01.ibm.com/support/docview.wss?uid=swg21671835

Workarounds and Mitigations

Method One) Monitor CPU utilization of the WebSphere Application Server instances. If utilization becomes abnormally high, stop and restart the affected instance.