4.8 Medium
CVSS3
Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
HIGH
User Interaction
REQUIRED
Scope
CHANGED
Confidentiality Impact
LOW
Integrity Impact
LOW
Availability Impact
NONE
CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N
5 Medium
AI Score
Confidence
High
4.3 Medium
CVSS2
Access Vector
NETWORK
Access Complexity
MEDIUM
Authentication
MULTIPLE
Confidentiality Impact
PARTIAL
Integrity Impact
PARTIAL
Availability Impact
NONE
AV:N/AC:M/Au:M/C:P/I:P/A:N
0.001 Low
EPSS
Percentile
22.0%
An attacker who is logged into OTRS as an admin user may manipulate customer URL field to store JavaScript code to be run later by any other agent when clicking the customer URL link. Then the stored JavaScript is executed in the context of OTRS. The same issue applies for the usage of external data sources e.g. database or ldap
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4.8 Medium
CVSS3
Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
HIGH
User Interaction
REQUIRED
Scope
CHANGED
Confidentiality Impact
LOW
Integrity Impact
LOW
Availability Impact
NONE
CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N
5 Medium
AI Score
Confidence
High
4.3 Medium
CVSS2
Access Vector
NETWORK
Access Complexity
MEDIUM
Authentication
MULTIPLE
Confidentiality Impact
PARTIAL
Integrity Impact
PARTIAL
Availability Impact
NONE
AV:N/AC:M/Au:M/C:P/I:P/A:N
0.001 Low
EPSS
Percentile
22.0%