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OTRSCVE-2021-36100

HistoryMar 21, 2022 - 10:15 a.m.

CVE-2021-36100

2022-03-2110:15:07

CWE-78

OTRS

web.nvd.nist.gov

cve-2021-36100

otrs

system configuration

command execution

nvd

CVSS2

Attack Vector

NETWORK

Attack Complexity

LOW

Authentication

SINGLE

Confidentiality Impact

COMPLETE

Integrity Impact

COMPLETE

Availability Impact

COMPLETE

AV:N/AC:L/Au:S/C:C/I:C/A:C

CVSS3

8.8

Attack Vector

NETWORK

Attack Complexity

LOW

Privileges Required

LOW

User Interaction

NONE

Scope

UNCHANGED

Confidentiality Impact

HIGH

Integrity Impact

HIGH

Availability Impact

HIGH

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

AI Score

9.1

Confidence

High

EPSS

0.001

Percentile

45.5%

JSON

Specially crafted string in OTRS system configuration can allow the execution of any system command.

Affected configurations

Nvd

Node

otrsotrsRange<7.0.28

otrsotrsRange7.0.30–7.0.33

otrsotrsRange8.0.0–8.0.21

otrsotrs_itsmRange<7.0.19

otrsotrs_itsmRange8.0.0–8.0.28

otrsotrs_stormRange<8.0.12

VendorProductVersionCPE
otrsotrs*cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
otrsotrs_itsm*cpe:2.3:a:otrs:otrs_itsm:*:*:*:*:*:*:*:*
otrsotrs_storm*cpe:2.3:a:otrs:otrs_storm:*:*:*:*:*:*:*:*

Vendor	Product	Version	CPE
otrs	otrs	*	cpe:2.3:a:otrs:otrs::::::::
otrs	otrs_itsm	*	cpe:2.3:a:otrs:otrs_itsm::::::::
otrs	otrs_storm	*	cpe:2.3:a:otrs:otrs_storm::::::::

CNA Affected

[
  {
    "vendor": "OTRS AG",
    "product": "OTRS",
    "versions": [
      {
        "version": "8.0.x",
        "status": "affected",
        "lessThanOrEqual": "8.0.19",
        "versionType": "custom"
      },
      {
        "version": "7.0.x",
        "status": "affected",
        "lessThanOrEqual": "7.0.32",
        "versionType": "custom"
      }
    ]
  },
  {
    "vendor": "OTRS AG",
    "product": "SystemMonitoring",
    "versions": [
      {
        "version": "7.0.x",
        "status": "affected",
        "lessThanOrEqual": "7.0.18",
        "versionType": "custom"
      },
      {
        "version": "8.0.x",
        "status": "affected",
        "lessThanOrEqual": "8.0.8",
        "versionType": "custom"
      },
      {
        "version": "6.0.1",
        "status": "affected",
        "lessThan": "6.0.x*",
        "versionType": "custom"
      }
    ]
  },
  {
    "vendor": "OTRS AG",
    "product": "OTRSSTORM",
    "versions": [
      {
        "version": "7.0.x",
        "status": "affected",
        "lessThanOrEqual": "7.0.27",
        "versionType": "custom"
      },
      {
        "version": "8.0.x",
        "status": "affected",
        "lessThanOrEqual": "8.0.11",
        "versionType": "custom"
      },
      {
        "version": "6.0.1",
        "status": "affected",
        "lessThan": "6.0.x*",
        "versionType": "custom"
      }
    ]
  },
  {
    "vendor": "OTRS AG",
    "product": "((OTRS)) Community Edition",
    "versions": [
      {
        "version": "6.0.1",
        "status": "affected",
        "lessThan": "6.0.x*",
        "versionType": "custom"
      }
    ]
  }
]