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cve[email protected]CVE-2018-20800
HistoryOct 03, 2022 - 4:22 p.m.

CVE-2018-20800

2022-10-0316:22:04
CWE-20
[email protected]
web.nvd.nist.gov
22
otrs
open ticket request system
cve-2018-20800
data loss
security issue
nvd

5.5 Medium

CVSS2

Attack Vector

NETWORK

Attack Complexity

LOW

Authentication

SINGLE

Confidentiality Impact

NONE

Integrity Impact

PARTIAL

Availability Impact

PARTIAL

AV:N/AC:L/Au:S/C:N/I:P/A:P

6.5 Medium

CVSS3

Attack Vector

NETWORK

Attack Complexity

LOW

Privileges Required

LOW

User Interaction

NONE

Scope

UNCHANGED

Confidentiality Impact

NONE

Integrity Impact

HIGH

Availability Impact

NONE

CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N

6.4 Medium

AI Score

Confidence

High

0.001 Low

EPSS

Percentile

22.9%

JSON

An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.

Affected configurations

NVD
Node
otrsotrsMatch5.0.31
OR
otrsotrsMatch6.0.13
CPENameOperatorVersion
otrs:otrsotrseq5.0.31
otrs:otrsotrseq6.0.13

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5.5 Medium

CVSS2

Attack Vector

NETWORK

Attack Complexity

LOW

Authentication

SINGLE

Confidentiality Impact

NONE

Integrity Impact

PARTIAL

Availability Impact

PARTIAL

AV:N/AC:L/Au:S/C:N/I:P/A:P

6.5 Medium

CVSS3

Attack Vector

NETWORK

Attack Complexity

LOW

Privileges Required

LOW

User Interaction

NONE

Scope

UNCHANGED

Confidentiality Impact

NONE

Integrity Impact

HIGH

Availability Impact

NONE

CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N

6.4 Medium

AI Score

Confidence

High

0.001 Low

EPSS

Percentile

22.9%

JSON
Related for CVE-2018-20800
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