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cve[email protected]CVE-2017-9324
HistoryJun 12, 2017 - 6:29 a.m.

CVE-2017-9324

2017-06-1206:29:00
CWE-269
web.nvd.nist.gov
38
cve-2017-9324
otrs
open ticket request system
security vulnerability
url manipulation
administrative privileges

8.8 High

CVSS3

Attack Vector

NETWORK

Attack Complexity

LOW

Privileges Required

LOW

User Interaction

NONE

Scope

UNCHANGED

Confidentiality Impact

HIGH

Integrity Impact

HIGH

Availability Impact

HIGH

CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

8.5 High

AI Score

Confidence

High

6.5 Medium

CVSS2

Access Vector

Access Complexity

Authentication

SINGLE

Confidentiality Impact

PARTIAL

Integrity Impact

PARTIAL

Availability Impact

PARTIAL

AV:N/AC:L/Au:S/C:P/I:P/A:P

0.001 Low

EPSS

Percentile

51.0%

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

Affected configurations

NVD
Node
otrsotrsRange3.3.03.3.16
OR
otrsotrsRange4.0.04.0.23
OR
otrsotrsRange5.0.05.0.19
Node
debiandebian_linuxMatch8.0
OR
debiandebian_linuxMatch9.0

8.8 High

CVSS3

Attack Vector

NETWORK

Attack Complexity

LOW

Privileges Required

LOW

User Interaction

NONE

Scope

UNCHANGED

Confidentiality Impact

HIGH

Integrity Impact

HIGH

Availability Impact

HIGH

CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

8.5 High

AI Score

Confidence

High

6.5 Medium

CVSS2

Access Vector

Access Complexity

Authentication

SINGLE

Confidentiality Impact

PARTIAL

Integrity Impact

PARTIAL

Availability Impact

PARTIAL

AV:N/AC:L/Au:S/C:P/I:P/A:P

0.001 Low

EPSS

Percentile

51.0%