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source: http://www.securityfocus.com/bid/19964/info IDevSupport iSupport is prone to a remote file-include vulnerability because it fails to sufficiently sanitize user-supplied data. Exploiting this issue could allow an attacker to compromise the application and the underlying system; other attacks are also possible. Version 1.8 is vulnerable; other version may also be affected. http://www.example.com/isupport/index.php?cons_root=[shell]