Towards Agentic Investigation of Security Alerts

Security analysts are overwhelmed by the volume of alerts and the low context provided by many detection systems. Early-stage investigations typically require manual correlation across multiple log sources, a task that is usually time-consuming. In this paper, we present an experimental, agentic...

When Does a Chatbot Make Sense in Freshdesk and When It Doesn’t

Customer support teams adopt chatbots to reduce workload, shorten response times, and control costs. Freshdesk makes chatbot deployment…...

Adaptive Alert Prioritisation in Security Operations Centres Via Learning to Defer with Human Feedback

Alert prioritisation AP is crucial for security operations centres SOCs to manage the overwhelming volume of alerts and ensure timely detection and response to genuine threats, while minimising alert fatigue. Although predictive AI can process large alert volumes and identify known patterns, it...