WEM Agents are not listed in Console and failed to register

WEM Agents are not listed in Console and failed to register, Citrix WEM Agent Host Service Debug.log and Event Logs shows the below exception. ConfigurationDataSourcesHelper.CheckAgentBrokerServiceClient : System.ServiceModel.Security.SecurityNegotiationException : The caller was not authenticate...

Wem Agents cant sync the Cache. Error: "Cache sync failed with error: SyncFailed".

Some WEM agents are unable to synchronize the WEM cache. When manually trying to sync the cache using the command - "AgentCacheUtility.exe -refreshcache" error, "Cache sync failed with error: SyncFailed" is received...

Citrix WEM Agents not Synchronizing Error “No Connection Could be Made Because The Target Machine Actively Refused it”

Citrix Virtual Delivery Agents running Workspace Environment Management WEM Agents are not synchronizing with two or more WEM Broker servers load balanced via Citrix Gateway. Policies delivered through WEM are not applying to agents Event Viewer shows the following error:“No connection could be...

Red X appears under Synchronization State for WEM Agents

After recent upgrade of WEM Service, agents have started showing a red X under Synchronization state...

WEM agents are not syncing consistently with the WEM broker, only if they are rebooted or if the Norskale Agent Host Service is restarted

WEM agents are not syncing consistently with the WEM broker. Running command "AgentCacheUtility -refreshcache" does not return any errors, and refreshing the VUEMUIAgent either. WEM agents sync only when they are rebooted or if the Norskale Agent Host Service is restarted. The Last Connection...

WEM 4.6 Agents cannot communicate over External Trust

WEM Broker and WEM Agent are in different domains in different forests, A two-way External trust exists between these two domains. WEM Agents are unable to establish a connection to the WEM broker, they are not listed in the WEM console Administration Agents The WEM infrastructure debug log shows...

Error : "An error occurred while building your environment...". Synchronization State of WEM Agents Has a Red "X"

After upgrading WEM from 4.2 to 4.4, WEM agents are failing to connect to the WEM server with the following error: "An error occurred while building your environment. Agent processing will now stop. Please contact your Administrator." Issue only occurs when connections are going through Load...

WEM Agents showing random incorrect bindings

Agents are showing as bound to multiple config sets, bound multiple times to the same set, or to none at all...

Error shown on the WEM Agents: "An error occurred while building your environment. Agent processing will now stop."

Following error is shown on the right lower corner of the screen on the WEM Agentsevery time the VUEMUIAgent is launched or refreshed: Event Viewer on the WEM Agents reports the following error under Norskale Agent Service when the issue occurs: The "WEM Agent Session Log" shows the following...

Synchronization State for WEM Agents shows question mark (?) on WEM Administration Console

Synchronization State for WEM Agents shows a question mark ? or red crosson the WEM Administration console...

WEM Administration Console Agent list does not contain WEM Agents

Some or all WEM Agents do not appear in the Agent list within the WEM Administration Console. The Norskale Agent Service Event Viewer Logs on affected machines contain the following error: Level: Error Source: Norskale Agent service Event ID: 0 The creator of this fault did not specify a reason...

Some WEMs Agent are failing to check in with WEM Broker

Many WEM Agents do not check in with the WEM Broker Server and they are missing from the Agent List inside of the WEM Administration Console. For example, this screenshot shows only 4 Agents checking in but dozens more WEM Agents are configured and should be present in this list: The Debug logs o...