WEM : Application shortcut display blank white icons

On the WEM Agent, custom application shortcut icons uploaded to the WEM Service are displaying as blank white icons...

Drop Files WEM agent fails to install with the error "software installation prevented by policy"

WEM agent fails to install with the error "software installation prevented by policy"...

User profile settings are not saved with WEM

User profile saved settings are not saved. UPM or WEM settings are missing in the registry key locations following = HKLM/Software/Policies/Citrix/UserProfileManager HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Norskale\Agent Host\UsvMachineConfigurationSettings...

Unable to copy and paste after WEM agent is reinstalled. Wfshell.exe application crash occurs

Issue noticed after re-installing WEM agent, users are facing issues with users being unable to copy and paste from Client to endpoint and vice versa. In theevent viewer on the VDA, event ID 1000 error for Wfshell.exe is displayed...

Wem agent upgrade fails with error: 0x80070643 on the Applayering Platform layer

WEM agent upgrade on the platform layer fails on in-place upgrade or post-installation with the Applayered Images. You will see the below entries in the WEM install logs: i320: Registering bundle dependency provider: b2c7bc43-a0ba-4c9b-8382-7c139e9735c7, version: 2203.1.0.1 i371: Updating session...

WEM agent installation fails with error code "0x80072ee2"

Error when upgrading\installing WEM agent: "Setup failed. One or more issues caused the setup to fail. Please fix the issues and then retry setup. For more information see the log file. 0x80072ee2 - Unspecified Error"...

WEM Agent not connecting to Citrix Cloud after the upgrade

Few WEM agent are not registering to the Cloud WEM Server after the WEM agent upgrade. Debug logs would have the below entries: Event - BaseBrokerClient1.GetConnectorAuthContext : Successfully acquired connector authentication context. Exception -...

WEM Agent error, "Only a single agent instance can be run within a session!"

Error showing from WEM Agent, "Only a single agent instance can be run within a session!"...

WEM - Exception: Failed to determine site for agent machine

WEM Agent does not get registered. Agent log 4:41:56 PM Exception - VuemAgentServiceConfigurationHelper.UpdateConfigurationSet : Failed to determine site for agent machine. 4:41:56 PM Exception - VuemAgentServiceConfigurationHelper.ReadRepositorySettings : Error happened while getting global...

WEM 2203: Citrix WEM Service Citrix.Wem.Agent.Service.exe crash

After installing WEM Agent version 2203, the following system events are logged in the VDA: Event ID 1026: .NET Runtime Application: Citrix.Wem.Agent.Service.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. and Event ID 1000: Faulting...

Citrix WEM Agent Host Service Initialization failed - event id 0

Wem Agent fails to start - in the event log we see the error: Event id 0 - Agent host Service Initialization Failed...

WEM Agent hung sporadically by logon on "application processing"

WEM Agent 1906 sporadically hung after few logins at "application processing". just logoff and logon helps. Client OS: Citrix Virtual Apps Server with Windows Server 2016 latest Updates Error Message in the Event Log: Error while Configuring Registry Security for DOMAIN\test1 Source: Norskale Age...

WEM 4.4 - Published Applications Launched Before WEM Agent Ends Processing Settings

Published applications from XenDesktop/XenApp are launched before the WEM agent ends processing settings. This is causing some settings configured from WEM to be used by the published applications are not getting applied before the applications are launched as it is required...

WEM Agent refresh causes Desktop and Taskbar icons to flicker after Registry Value Actions are processed

Each time the WEM Agent refreshes the icons on the taskbar and desktop flicker...

Printers created from WEM are not being mapped to user sessions

Printers created from WEM are not being mapped to user sessions. VUEMRSAV shows the printers under Actions Applied. WEM session log shows the following error regarding to the printers affected: DynamicTokensController.ReplaceDynamicTokens : Replacing HashTags - no match found for :...

Refresh of WEM agent in admin console fails with error "Some of the requested actions may not have been executed properly"

When attempting to refresh the agents in any way or otherwise perform actions against an agent in the Administration node of the WEM Admin Console, the following message is seen in the bottom right corner: "Some of the requested actions may not have been executed properly." The WEM Agents being...

Default printer not auto-created on VDIs with WEM agent installed.

When configuring client printers auto-creation with Default printer policy enabled from XenDesktop Studio console, the default printer is not created in ICA session launched on machines with WEM agent installed...

WEM Agent not launching - Error while retrieving user token groups list

Event ID: 0 event viewer error Log Name: Norskale Agent Service Source: Norskale Agent Service Description: Error while retrieving user token groups list...

WEM agent not launching for administrators

No settings are going into place upon login...

How to properly bind WEM agent machines with WEM broker server on a first time setup

This article explains how to properly bind the WEM agent machines to the WEM broker server on a first time setup of the Citrix Workspace Environment Management product...