WEM agents are not syncing consistently with the WEM broker, only if they are rebooted or if the Norskale Agent Host Service is restarted

WEM agents are not syncing consistently with the WEM broker. Running command "AgentCacheUtility -refreshcache" does not return any errors, and refreshing the VUEMUIAgent either. WEM agents sync only when they are rebooted or if the Norskale Agent Host Service is restarted. The Last Connection...