How to Manually Update GPG key on Veeam Appliances

Challenge This article documents how to manually update the GPG key for Veeam Appliances i.e., Veeam Software Appliance, Veeam Infrastructure Appliance, and Veeam Hardened Repository deployed from the Veeam Infrastructure Appliance. Generally, the new key should automatically be distributed to al...

How to offboard a single protection unit from an Express backup policy in Veeam Data Cloud for M365

Challenge Issue Summary After creating an Express Protection Policy in Veeam Data Cloud for Microsoft 365, backups are retained for one year. These Express Protection Policies are built on the Microsoft 365 Backup storage backend. Over time, a situation may arise where you need to offboard a sing...

"SharePoint Server backup is not configured for this organization."

Challenge A SharePoint backup job in Veeam Data Cloud for Microsoft 365 fails with the following error: SharePoint Server backup is not configured for this organization. Note: This error occurs despite SharePoint being correctly configured in Microsoft 365. Cause The issue occurs for specific...

Release Information for Veeam Backup for Nutanix AHV Plug-In Hotfix (12.6.0.636)

Requirements To upgrade to Veeam Backup for Nutanix AHV 6.1, download the installer below and run it on the Veeam Backup & Replication server that manages the AHV Backup Appliances. The Veeam Backup for Nutanix AHV 6.1 Plug-In must be installed before updating the Nutanix AHV Backup Appliance. Yo...

How to Override Volume storageClass During Export

Purpose This article documents how to configure a Veeam Kasten for Kubernetes export parameter to specify the storageClass that is created and used during exports. Solution The ExporterStorageClassName parameter can be used for namespaces that have PersistentVolumeClaims PVCs using a single...

How to Collect Process Dumps and Logs

Purpose This article documents procedures for collecting process dumps and logs to be provided to Veeam Support when investigating a job or task that is believed to be stuck within Veeam Backup & Replication. Solution Part 1: Collect Process Dumps 1. On the Veeam Backup Server, open Task Manager...

Granular Log Collection Guide for SOBR Capacity/Archive Tier Issues

Purpose This article documents an advanced granular log collection method designed to minimize the log bundle size when submitting Veeam Support cases for issues related to the capacity tier or archive tier of a Scale-Out Backup Repository. The standard method of collecting logs for these cases i...

Architecture Guideline for NEC EXPRESSCLUSTER X

Challenge When using NEC EXPRESSCLUSTER X NEC CLUSTERPRO X in Japan Market with Veeam Agent for Microsoft Windows or Veeam Backup & Replication, there are specific configuration requirements to ensure successful backup and restores. Solution Please refer to the Software Integration Guide on the N...

Linux Guest File Restore Cannot Connect Backup Datastore to ESXi Host

Challenge While performing a Guest Files restore for "Linux and other..." the restore operation fails with the following error: Failed to mount restore point. Linux FLR appliance deploy failed Failed to connect backup datastore to the ESXi host Failed to add NFS datastore for NFS host, Failed to...

How to Attach Files to a Veeam Support Case

Purpose This article documents how to attach files to a Veeam Support case. Methods Below are the two methods portal or SFTP used to attach files to a support case. Expand a section to learn more. Attach files to the Support case via the My Account portal. 1. Sign In to the My Account portal. 2...

How to configure registry settings for Microsoft Azure Data Box device

Reference Article This article is referenced by the Veeam Backup & Replication User Guide. Adding Azure Data Box Storage: Before You Begin Before you add Microsoft Azure Data Box to the Veeam Backup & Replication backup infrastructure, create the following registry key on Veeam Backup Server: Key...

Backup repository upgrade fails after upgrading to v5

Challenge A local backup repository fails to upgrade after upgrading to Veeam Backup for Microsoft 365 5.0 version 5.0.0.1061. Cause In case when the Team Chat folder has been protected with the earlier version of Veeam Backup for Microsoft 365, a backup repository may contain items with several...

General HCI Storage & Veeam CDP support status

Veeam CDP supports the following HCI Storage systems: HPE dHCI HPE Simplivity NetApp HCI Cisco HyperFlex requirements see KB4093 Nutanix AOS with VMware vSphere...

“Failed to access public folders. An internal server error occurred”

Veeam Support Knowledge Base answer to: Error: “Failed to access public folders. An internal server error occurred”...

Backup jobs targeted at Linux backup repository fail after enabling FIPS 140-2 mode on repository server

Challenge After enabling FIPS mode on a Linux repository server, backup jobs fail; log review reveals that Veeam Backup & Replication is unable to make an SSH connection to the repository: 31.08.2019 00:00:00 Warning Failed to create SSH connection to host: '', port: 22, user: '', elevation to...

Processing configuration Error: The operation is not allowed in the current state. (The VM is in invalid state.)

Challenge A Replication job for a VMware VM fails during the Processing stage with the error: Processing configuration Error: The operation is not allowed in the current state. The VM is in invalid state. Cause When this error occurs during the "Processing configuration" stage of a VMware...

Repository 'Used Space' Value Greater Than 'Capacity'

Challenge A Repository listed under Backup Infrastructure Backup Repositories has a 'Used Space' value that is greater than the 'Capacity' of the storage. Cause This occurs when repositories are backed by storage that has the ability to reduce the space used by restore points, like deduplication...

P2V of server targeting original server now re-imaged as a Hyper V host causing network disconnects due to MAC conflict

Challenge Instant Recovery of a Veeam Agent for Microsoft Windows Backup to Hyper V causes network disconnection on Hyper V host when the VM powers on. Cause The Instant Recovery VM will be assigned the original server’s MAC address and the NIC will be set to static. If the original server is now...

Re-IP rules do not work in Veeam Availability Orchestrator lab test

Challenge In rare cases, when you perform a failover, Re-IP rules are applying correctly, however, when you perform a lab test these rules would not be applied. Solution To resolve that: 1. Make sure that no plans are currently running 2. Open Veeam Availability Orchestrator UI Configuration VAO...

Volume groups created by proxy got stuck in UI

Challenge When a Veeam Backup for Nutanix AHV backup job fails unexpectedly, or the backup proxy appliance is powered off for some reason manual power-off, hypervisor host crash, or any unexpected failure, you may get the volume groups created for backup purposes left in Prism Element and not...