LVDA 2402 | Ubuntu VDAs taking a long time (2-3min) to login

Customer is experiencing unusual slow logon when launching a published desktop hosted on Ubuntu It typically takes about 2 to 3 minutes to login...

Windows 365 Cloud PC VDAs registration getting stuck at initializing state

Windows 365 Cloud PC VDAs getting stuck at initializing state, users cannot access the desktop On the VDA, Citrix Gateway service NGS logs located in "C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Citrix\Ngs" directory will show the below errors. TimeStamp=2025-03-18T07:18:59.591082Z...

DaaS: 2411 VDAs are not registering with the Cloud Connectors

When users are trying to launch the published resource getting an error - "No work Station Available", as the VDA is in unregistered state...

Geolocation redirection not working

The Citrix Optimizer's default OS templates disable the "Geolocation Service" on Citrix VDAs, which causes the geolocation redirection to fail...

Citrix DAAS: After creating machine Catalog, VDAs gets deleted after Turning them ON in Azure

After creating Machine Catalog and Delivery Group, VDAs would get deleted after turning them ON in Azure. These happens to Windows 11 Single and Multi session VDAs Error: FailureMessage: Error starting machine. At least one resource deployment operation failed...

Working Directory ignored for first application launch after upgrading to 1912 CU9 VDA

This known issue affects published applications in Multi-Session VDAs. VDAs are upgraded to 1912 CU9. Launching the first Published Application fails. Any subsequent application launch succeeds. In certain cases, the initial launch of the published application is successful but results in a...

Citrix CDFControl Service How to Save Logs On A UNC Network Share

Sometimes it may be necessary to save trace data to a shared network folder, for example, crash/hang issues with non-persistent VDAs or due to local disk space constraints...

Provisioned VDAs do not support Azure Hibernation after enabling it on existing MCS Catalog

An existing MCS Catalog with no hibernation support is being updated to support hibernation. Azure hibernation has been enabled on the base image, the image template, and the MCS Catalog. However, after performing an Image Update on the Catalog, the provisioned VDAs still do not support hibernati...

Autoscale managed VDAs, unexpectedly being powered on

Citrix Machine Catalog capacity is managed by Autoscaling. The customer noticed more machines are powered on that set by Autoscaling, even though there is low utilization in the environment. Support teams validated customers autoscaling configuration, and confirmed there was excess load capacity ...

Azure VDAs are shown as "power state: unknown" in Studio

Power state in Studio toggles between "unknown" and "on" or "off" for VMs hosted in Azure. You may find the below entries in the hosting connection test or in the CDF traces Error: Invalid connection settings. System.IO.FileNotFoundException: Could not load file or assembly 'System.Net.Http,...

MS Teams Outlook Add-in missing

MS Teams is installed on the Master Image MS Teams Outlook Add-in is visible on the Master Image session MS Teams Outlook Add-in is missing on the MCS/PVS VDAs...

Hide "Virtual Disk status" icon from System tray on the endpoints

Disable the vDisk status icon from being displayed within the system tray on the endpoints after launching ICA sessions against PVS provisioned VDAs...

Citrix Policies are not applied and VDAs become unregistered if a policy is updated in Studio.

Citrix polices no longer apply to the VDA . These are policies created in Citrix Studio . Issue not seen with policies created with MS GPOs. In addition If a policy is updated in Studio then VDAs become immediately unregistered and users are unable to logon. In Director“configuration Set Failure“...

VDAs are still trying to register with old DDCs post changing the list of DDCs

Post changing the Delivery Controllers list, VDAs are still trying to register with the old Controllers. Deletes the old Delivery Controllers FQDN on "ListOfDDCs" key in "HKLM\Software\Citrix\VirtualDesktopAgent\Policy" registry and restarts the Citrix desktop service, however the VDAs are still...

Recommendations to Prevent PVS Write Cache from filling Up Too Fast

This article provides some recommendations to prevent the PVS Write Cache to fill up too fast. PVS Write Cache on RAM with OverFlow to HD improves the machines performance and it is the most recommended one. However, if the the HD dedicated to store Write Cache dumped from cache on RAM, this will...

Schedule reboot does not restart machines and it stays in Shutdown state in Virtual App - 7.15 LTSR

When Delivery Group scheduled time for reboot hits some VDAs reboot normally but others remain in Shutdown state until they are manually turned on...