Design/Logic Flaw

The 1 AgentInterface and 2 CustomerInterface components in Open Ticket Request System OTRS before 3.0.6 place cleartext credentials into the session data in the database, which makes it easier for context-dependent attackers to obtain sensitive information by reading the UserLogin and UserPW fiel...

CVE-2009-5055

Open Ticket Request System OTRS before 2.4.4 grants ticket access on the basis of single-digit substrings of the CustomerID value, which allows remote authenticated users to bypass intended access restrictions in opportunistic circumstances by visiting a ticket, as demonstrated by leveraging the...

CVE-2010-4762

Cross-site scripting XSS vulnerability in the rich-text-editor component in Open Ticket Request System OTRS before 3.0.0-beta2 allows remote authenticated users to inject arbitrary web script or HTML by using the "source code" feature in the customer interface...

CVE-2008-7275

Multiple cross-site scripting XSS vulnerabilities in Open Ticket Request System OTRS before 2.3.3 allow remote attackers to inject arbitrary web script or HTML via vectors related to 1 AgentTicketMailbox or 2 CustomerTicketOverView...

Hardcoded credentials

Kernel/Output/HTML/CustomerNewTicketQueueSelectionGeneric.pm in Open Ticket Request System OTRS before 2.2.6, when the CustomerPanelOwnSelection and CustomerGroupSupport options are enabled, allows remote authenticated users to bypass intended access restrictions, and perform certain 1 list and 2...

Design/Logic Flaw

Open Ticket Request System OTRS before 2.3.5 does not properly disable hidden permissions, which allows remote authenticated users to bypass intended queue access restrictions in opportunistic circumstances by visiting a ticket, related to a certain ordering of permission-set and permission-remov...

Design/Logic Flaw

The S/MIME feature in Open Ticket Request System OTRS before 2.2.5, and 2.3.x before 2.3.0-beta1, does not properly configure the RANDFILE environment variable for OpenSSL, which might make it easier for remote attackers to decrypt e-mail messages that had lower than intended entropy available fo...

CVE-2009-5055

Open Ticket Request System OTRS before 2.4.4 grants ticket access on the basis of single-digit substrings of the CustomerID value, which allows remote authenticated users to bypass intended access restrictions in opportunistic circumstances by visiting a ticket, as demonstrated by leveraging the...

Design/Logic Flaw

Open Ticket Request System OTRS before 2.4.4 grants ticket access on the basis of single-digit substrings of the CustomerID value, which allows remote authenticated users to bypass intended access restrictions in opportunistic circumstances by visiting a ticket, as demonstrated by leveraging the...

Cross site scripting

Multiple cross-site scripting XSS vulnerabilities in Open Ticket Request System OTRS before 2.3.3 allow remote attackers to inject arbitrary web script or HTML via vectors related to 1 AgentTicketMailbox or 2 CustomerTicketOverView...

Open redirect

Open Ticket Request System OTRS before 3.0.0-beta7 does not properly restrict the ticket ages that are within the scope of a search, which allows remote authenticated users to cause a denial of service daemon hang via a fulltext search...

CVE-2009-5057

The S/MIME feature in Open Ticket Request System OTRS before 2.3.4 does not configure the RANDFILE and HOME environment variables for OpenSSL, which might make it easier for remote attackers to decrypt e-mail messages that had lower than intended entropy available for cryptographic operations,...

CVE-2010-4768

Open Ticket Request System OTRS before 2.3.5 does not properly disable hidden permissions, which allows remote authenticated users to bypass intended queue access restrictions in opportunistic circumstances by visiting a ticket, related to a certain ordering of permission-set and permission-remov...

CVE-2010-4761

The customer-interface ticket-print dialog in Open Ticket Request System OTRS before 3.0.0-beta3 does not properly restrict customer-visible data, which allows remote authenticated users to obtain potentially sensitive information from the 1 responsible, 2 owner, 3 accounted time, 4 pending until...

CVE-2008-7277

Open Ticket Request System OTRS before 2.3.0-beta4 checks for the rw permission, instead of the configured merge permission, during authorization of merge operations, which might allow remote authenticated users to bypass intended access restrictions by merging two tickets...

CVE-2010-4761

The CVE-2010-4761 entry describes an information-disclosure flaw in Open Ticket Request System (OTRS) prior to version 3.0.0-beta3. The vulnerability arises in the customer-interface ticket-print dialog, which does not properly restrict customer-visible data, enabling remote authenticated users t...

CVE-2008-7275

OTRS is affected by CVE-2008-7275: pre-2.3.3 versions expose cross-site scripting in the web UI. The vulnerabilities affect the AgentTicketMailbox and CustomerTicketOverView paths (including the OpenVAS entry for OTRS

CVE-2008-7277

Open Ticket Request System OTRS before 2.3.0-beta4 checks for the rw permission, instead of the configured merge permission, during authorization of merge operations, which might allow remote authenticated users to bypass intended access restrictions by merging two tickets...

CVE-2010-4761

The customer-interface ticket-print dialog in Open Ticket Request System OTRS before 3.0.0-beta3 does not properly restrict customer-visible data, which allows remote authenticated users to obtain potentially sensitive information from the 1 responsible, 2 owner, 3 accounted time, 4 pending until...

CVE-2010-4763

OTRS before 3.0.0-beta1 is affected by CVE-2010-4763. The ACL-customer-status Ticket Type setting does not restrict options after an AJAX reload, allowing remote authenticated users to bypass ACLs for Status, Service, and Queue via selections. Affected component: OTRS Web UI/ACL logic in the tick...