463 matches found
SUSE CVE-2016-9139
Cross-site scripting XSS vulnerability in Open Ticket Request System OTRS 3.3.x before 3.3.16, 4.0.x before 4.0.19, and 5.0.x before 5.0.14 allows remote attackers to inject arbitrary web script or HTML via a crafted attachment...
SUSE CVE-2017-9324
In Open Ticket Request System OTRS 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URL...
SUSE CVE-2017-17476
Open Ticket Request System OTRS 4.0.x before 4.0.28, 5.0.x before 5.0.26, and 6.0.x before 6.0.3, when cookie support is disabled, might allow remote attackers to hijack web sessions and consequently gain privileges via a crafted email...
SUSE CVE-2018-16587
In Open Ticket Request System OTRS 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to...
SUSE CVE-2018-19141
Open Ticket Request System OTRS 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled...
SUSE CVE-2018-20800
An issue was discovered in Open Ticket Request System OTRS 5.0.31 and 6.0.13. Users updating to 6.0.13 also patchlevel updates or 5.0.31 only major updates will experience data loss in their agent preferences table...
SUSE CVE-2019-10066
An issue was discovered in Open Ticket Request System OTRS 7.x through 7.0.6, Community Edition 6.0.x through 6.0.17, and OTRSAppointmentCalendar 5.0.x through 5.0.12. An attacker who is logged into OTRS as an agent with appropriate permissions may create a carefully crafted calendar appointment ...
SUSE CVE-2019-12497
An issue was discovered in Open Ticket Request System OTRS 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents e.g., Name and mail address can be disclosed in external notes...
SUSE CVE-2019-12746
An issue was discovered in Open Ticket Request System OTRS Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be...
SUSE CVE-2019-13458
An issue was discovered in Open Ticket Request System OTRS 7.0.x through 7.0.8, and Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS notification tags in templates in order to...
SUSE CVE-2019-16375
An issue was discovered in Open Ticket Request System OTRS 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious...
SUSE CVE-2019-18179
An issue was discovered in Open Ticket Request System OTRS 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn'...
SUSE CVE-2020-1765
An improper control of parameters allows the spoofing of the from fields of the following screens: AgentTicketCompose, AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound. This issue affects: OTRS Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and...
SUSE CVE-2020-1767
Agent A is able to save a draft i.e. for customer reply. Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: OTRS Community Edition 6.0.x version...
SUSE CVE-2020-1770
Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: OTRS Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions...
SUSE CVE-2020-1773
An attacker with the ability to generate session IDs or password reset tokens, either by being able to authenticate or by exploiting OSA-2020-09, may be able to predict other users session IDs, password reset tokens and automatically generated passwords. This issue affects OTRS Community Edition:...
SUSE CVE-2020-1772
It's possible to craft Lost Password requests with wildcards in the Token value, which allows attacker to retrieve valid Tokens, generated by users which already requested new passwords. This issue affects: OTRS Community Edition 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15...
SUSE CVE-2020-1776
When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects OTRS Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and...
SUSE CVE-2020-1777
Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions...