Scammers pretending to be Microsoft had help from US executives

A pop-up appears on your computer, warning of a virus. You call the "Microsoft technician" in the pop-up message, and they explain that they need remote access to fix it. Most of us know this script by now. It's a scam, operated by people intent on siphoning money from your account. A court case...

Tech support scammers caught by their own cameras

A Youtuber has hacked into the CCTV cameras of an office used by tech support scammers and reported them to the police. The video feed of what is going on in that office ends with the arrest of the scammers. CCTV The Youtuber, acting under the handle Scambaiter, turned his attention to Punjab in...

Lock and Code S1Ep18: Finding consumer value in Cybersecurity Awareness Month with Jamie Court

This week on Lock and Code, we discuss the top security headlines generated right here on Labs and around the Internet. In addition, we talk to Jamie Court, president of the non-profit advocacy group Consumer Watchdog, about the consumer value in Cybersecurity Awareness Month. Launched initially ...

Rogue TrendMicro Employee Sold Customer Data to Tech Support Scammers

Do you always uncomfortable trusting companies with your data? If so, you're not alone. While companies do much to protect themselves from external threats, insiders always pose the highest risk to a company's data. Unfortunately, when we say companies can't eliminate insider threat completely,...

Interview with a malware hunter: Jérôme Segura

In our series "Interview with a malware hunter," our feature role today goes to Jérôme Segura, Malwarebytes’ Head of Threat Intelligence and world-renowned exploit kits researcher. The goal of this series is to introduce our readers to our malware intelligence crew by involving them in these Q&A...

A conversation with America Geeks

Thanks to NeeP for contributing significant research. You can check out NeeP's YouTube channel here. Malwarebytes has written quite a bit about tech support scammers, typically focusing on new scam techniques as they arise with new threat actor groups. But sometimes our research discovers scammer...

Where did the tech support scam blacklist go?

For about five years, we've maintained a blacklist of recognized tech support scammers, along with websites and phone numbers they might use to contact victims. The blacklist was part of our Tech support scams: help and resource page, which tells readers how scams work, what tricks to look out fo...

Boomerang spam bombs Malwarebytes forum—not a smart move

Tech support scammers are generally not the best and brightest. As such, they will occasionally post ads for their fake companies in the comment sections here or on the Malwarebytes forums. Last week, however, scammers struggled with configuring their spambots, resulting in spam bombs on the foru...

Tech support scammers make browser lockers more resilient

Tech support scammers have been relying on fraudulent pop-ups for many years in order to scare potential victims into calling for remote assistance. These so-called browser lockers or browlocks typically originate from malicious ads malvertising that can appear on any website, including trusted...