Troubleshooting Checklist: In the ShareFile app, Secure Mail, or Secure Notes, the following error appears: "Your connection is unavailable. Only offline files can be accessed."

Do the following: Collect client logs and then open Sharefiledebuglog.txt. Check the logs, if you see the following: The operation couldn’t be completed. Cannot initiate login API call. Is the device connected to the Internet? Added user to DB, success: no If present, the MDX policy related to th...