XenMobile: Unable to enroll devices Error: "Username and Password are Incorrect"

User is unable to enroll in XenMobile After entering username and password in SecureHub usersreceive the error: "Incorrect Username and Password are Incorrect" Users are able to authenticate in windows with the same credentials...

Issues identified on devices running Android 14 that impact restrictions set by SecureHub.

On Android 14, some admin-set UserManager restrictions may be permanently applied on reboot, preventing SecureHub from effectively un-setting those restrictions. Affected settings are in Appendix A 2. On the upgrade from Android 13 to Android 14, some admin-set UserManager restrictions may be...

Citrix Workspace App for iOS 22.1.0.5 on devices managed using SecureHub crashes during Application Launch

Citrix Workspace App 22.1.0.5 on iOS devices managed by Secure Hub crashes during Application launch. As of now ,this problem occurs with both on Prem and Cloud CVAD store and XenMobile...

Unable to Enroll with SecureHub - Error: "Invalid Credentials"

Users unable to enroll device in XenMobile Error: "Invalid Credentials" Other users are able to enroll on the affected device, however the affected user is unable to enroll...

How to generate the SecureHub device side logs

How to generate the SecureHub device-side logs and setup the correct debug level on them...

Unable to access Worx Store and getting errors "could not load store"

On iOS Device while accessing store "cannot complete your request" error message. On Android while accessing store getting error message while accessing store "could not load store" SecureHub Logs "2017-02-02T16:09:51.998+0400","SecureHub","ERROR...

SecureHub prompting for login even though timeout is correctly set or even while using non MDX apps

SecureHub keeps prompting to login randomly even though the timeouts are correctly set on XMS server...

Error: "Your sign on has expired. Please sign on again to continue." When Accessing XenMobile Store

Error message on SecureHub while accessing WorxStore "Your sign on has expired. Please sign on again to continue.". Screenshot below. Note : This is affecting both iOS and Android users. Error Message in SecureHub Logs "Secure Hub","WARNING 3","AuthControllerImpl:getKeyManager is going to return...