Secure Mail: not getting ios push notifications with Microsoft Intune

You have deployed Citrix Secure Mail via Microsoft Endpoint Manager for employees to access their on prem actyvesync mailboxes in iOS Users notice they are getting Calendar events but NOT email notifications Despite having properly configured Securemail settings in Microsoft Intune as per our...

Secure Mail Issues with Android Push Notifications

SecureMail on android devices was not getting background push notifications, therefore users had to manually open SecureMail to check for email. When examining network traces from the ADC, we observe connections to certain Google owned IP addresses are being blocked...

Secure Mail for Windows unable to connect to the backend exchange server.

Secure Mail for WindowsPhone does not work when entering Credentials the App states "Access to your company network is not currently available" Android and iOS devices are working fine and are able to connect to Secure Mail. Direct native mail clients are accessible...

Troubleshooting Checklist: Cannot send emails using Secure Mail

Do the following: Collect Secure Mail logs from the device. If you see HTTP 413 in the logs, there are client certificate errors. Run the Secure Mail Test Application. Collect Exchange Server logs. For details, see the Microsoft documentation. Additional Resources: FullXenMobile Deployment Handbo...