Secure Hub error: Unable to install app - integrity could not be verified.

When attempting to install an application using Secure Hub, users may encounter the error message: "Unable to install app. This app cannot be installed because its integrity could not be verified."...

Endpoint Management - Devices do not receive Secure Hub push notifications.

Devices not receiving console commands, including Secure Hub push notifications and forced policy refreshes. Selective and full wipes are successful...

"This Apple ID can't be used to make purchases" error when installing Secure Hub on DEP devices

When attempting to download and install the Citrix Secure Hub app on devices enrolled through the Device Enrollment Program DEP using a Managed Apple ID in Apple Business Manager ABM, users may encounter the error message: "This Apple ID can't be used to make purchases."...

How to remove Secure Hub from an Android device enrolled using Legacy DA mode

How to remove Secure Hub from an Android device enrolled using Legacy Device Administrator DA mode...

Secure Hub for Android stops responding after upgrading to Android 13

End users after upgrading to Android 13 with Citrix Secure Hub installed and configured, may experience the following behavior: Secure Hub goes into an infinite spinning loop Citrix PIN gets prompted indefinitely...

Why Secure Hub being an MDM Agent needs all these permissions.

Why Secure Hub being an MDM Agent needs all these permissions...

[CEM] MAM enrollment Fails in Authentication - Password window pops-up Repeatedly

When you enroll MAM to CEM server through Citrix Gateway, you may observe password box pops-up repeatedly without any error. It means your password is correct but SSO from Citrix Gateway to CEM server fails. Follow is the sample of Secure Hub's debug log. " 2022-06-22T14:50:06.638+0800 ",,DEBUG1...

Secure Hub fails to authenticate with Citrix Gateway 13.0 83.27 when using an Advanced Authentication policy for LDAP

Secure Hub shows the following error when trying to connect to Citrix Gateway: "You may need to contact your administrator to verify your sign-on credentials". Closer inspection of network traffic through Citrix Gateway shows that there is no 'Set-Cookie' response found in the reply to "GET...

Secure Hub- Minimum required ciphers for connecting Xenmobile and NetScaler

Secure Hub- Minimum required ciphers for connecting Xenmobile and NetScaler...

Secure Hub shows an error and fails to connect after upgrading to a fixed firmware build to address CVE-2020-8299/ CVE-2020-8300

Secure Hub shows an error and fails to connect after upgrading to a fixed firmware build to addressCVE-2020-8299/ CVE-2020-8300. Users can no longer log in to Secure Hub or if already logged in cannot refresh policies...

Smart Access Filters does not work for devices accessing via Secure Hub / Citrix Endpoint Management (XenMobile)

Smart Access Filters does not work for the ICA traffic originating from Secure Hub / Citrix Endpoint Management XenMobile. The Smart Access Filters work as expected for sessions launched via the NetScaler Gateway - OnlySecure Hub / Citrix Endpoint Management XenMobile session are affected...

FAQ: Citrix Secure Hub for Mobile Devices and MicroVPN Technology

Citrix Endpoint Management, using technology formerly called XenMobile This article contains frequently asked questions about MicroVPN with XenMobile App or Enterprise editions and NetScaler Gateway deployments. Q: What are the recommended versions of components for MicroVPN? Q: What is MicroVPN?...

Selecting Store/App in Secure Hub End User Receives Error: "You may need to contact you administrator to verify your sign-on credentials"

When the user taps on the Store/Apps the error displayed in the popup window reads "You may need to contact your administrator to verify your sign-on credentials". On Android Devices you may receive the following error messages: "Citrix Secure Hub could not connect" "Could not connect. Check if t...

Secure Hub 10.5 : Enrollment fails with error : "Can't enroll device- WorxHome cannot enroll device because it failed to establish a secure connection with server"

Using an older Secure Hub version confirmed on 10.5, 10.6.0, enrollment fails right after enrollment URL without being able to get to authentication screen with the following: Logs will show the following: 05-03 12:12:29.406 10851 10869 D "SecureHub": "DETAIL...

You receive an error: "No tenant identifying information found in either the request or implied by any provided credentials" when integrated with Intune and Secure Hub is in use.

When enrolling in to Citrix Endpoint Management for MDM, if the deployment is integrated with Intune for MAM, you may experience the following error and behaviour. Without Secure Hub installed using Intune MAM only, then no problems are seen. When Secure Hub is installed and enrolled for MDM with...

Secure Hub on Android always shows badge notification as 1

Android Secure Hub notification should only show badge count if there is any new update/policy...

How to reset Secure Hub PIN?

This article explains how an user can reset the Secure Hub PIN if forgotten...

Xenmobile MAM enrollment fails-configuration does not support client certificate for authentication

Client certificate authentication is being used for MAM. Enrollment of new devices is failing MAM but successful for MDM. Secure Hub logs: ,ERROR 2,-X1MDMEnrollFlowController createSecureSessionblockinvoke,"Cert based setups are not supported for XME shared device, so we are blocking the...

After Importing an APNS Cert App Installation Doesn't Work in XenMobile iOS

Users can no longer install an application from the company store or get policies in XenMobile. When you try to install an app it goes from installing back to reinstall in Secure Hub and nothing is installed...

Troubleshooting a 3rd Party Wrapped App

XenMobile: Troubleshooting a 3 rd Party Wrapped App 1. Test with the core .ipa or .apk file.Does the core file work without being wrapped? If yes go to 2. 2. Do other wrapped application works as expected? If yes go to 3. 3. Wrap with the latest toolkit found at:...