OTRS AG OTRSCIsInCustomerFrontend Permission License and Access Control Issues Vulnerability

OTRS AG OTRSCIsInCustomerFrontend is a management system from OTRS USA. It provides modern, flexible ticket and process management services. A privilege permission and access control issue vulnerability exists in OTRS AG OTRSCIsInCustomerFrontend, which stems from an agent being able to view and...

OTRS ITSM Information Disclosure Vulnerability

OTRS ITSM is a suite of foundational solutions for IT service management organizations from OTRS Germany. The solution is based on ITIL best practices and provides management tools for request and fault management, problem management, change management and release management. OTRS AG An informati...

OTRS 6.0.x < 7.0.24, 8.0.x < 8.0.11 Multiple Vulnerabilities

OTRS is prone to multiple vulnerabilities. SPDX-FileCopyrightText: 2021 Greenbone AG Some text descriptions might be excerpted from a referenced sources, and are Copyright C by the respective right holders. SPDX-License-Identifier: GPL-2.0-only CPE = "cpe:/a:otrs:otrs"; if description...

CVE-2021-21434

Survey administrator can craft a survey in such way that malicious code can be executed in the agent interface i.e. another agent who wants to make changes in the survey. This issue affects: OTRS AG Survey 6.0.x version 6.0.20 and prior versions; 7.0.x version 7.0.19 and prior versions...

CVE-2021-21435

Article Bcc fields and agent personal information are shown when customer prints the ticket PDF via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions...

CVE-2021-21436

Agents are able to see and link Config Items without permissions, which are defined in General Catalog. This issue affects: OTRS AG OTRSCIsInCustomerFrontend 7.0.x version 7.0.14 and prior versions...

CVE-2021-21435

Article Bcc fields and agent personal information are shown when customer prints the ticket PDF via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions...

CVE-2021-21434

Survey administrator can craft a survey in such way that malicious code can be executed in the agent interface i.e. another agent who wants to make changes in the survey. This issue affects: OTRS AG Survey 6.0.x version 6.0.20 and prior versions; 7.0.x version 7.0.19 and prior versions...

CVE-2020-1779

When dynamic templates are used OTRSTicketForms, admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior...

Code injection

Survey administrator can craft a survey in such way that malicious code can be executed in the agent interface i.e. another agent who wants to make changes in the survey. This issue affects: OTRS AG Survey 6.0.x version 6.0.20 and prior versions; 7.0.x version 7.0.19 and prior versions...

Code injection

Agents are able to see and link Config Items without permissions, which are defined in General Catalog. This issue affects: OTRS AG OTRSCIsInCustomerFrontend 7.0.x version 7.0.14 and prior versions...

CVE-2021-21435

Article Bcc fields and agent personal information are shown when customer prints the ticket PDF via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions...

CVE-2020-1779

When dynamic templates are used OTRSTicketForms, admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior...

UBUNTU-CVE-2021-21434

Survey administrator can craft a survey in such way that malicious code can be executed in the agent interface i.e. another agent who wants to make changes in the survey. This issue affects: OTRS AG Survey 6.0.x version 6.0.20 and prior versions; 7.0.x version 7.0.19 and prior versions...

CVE-2021-21436

Agents are able to see and link Config Items without permissions, which are defined in General Catalog. This issue affects: OTRS AG OTRSCIsInCustomerFrontend 7.0.x version 7.0.14 and prior versions...

UBUNTU-CVE-2021-21435

Article Bcc fields and agent personal information are shown when customer prints the ticket PDF via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions...

CVE-2021-21434

Survey administrator can craft a survey in such way that malicious code can be executed in the agent interface i.e. another agent who wants to make changes in the survey. This issue affects: OTRS AG Survey 6.0.x version 6.0.20 and prior versions; 7.0.x version 7.0.19 and prior versions...

Code injection

Article Bcc fields and agent personal information are shown when customer prints the ticket PDF via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions...

Information disclosure

When dynamic templates are used OTRSTicketForms, admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior...

UBUNTU-CVE-2020-1779

When dynamic templates are used OTRSTicketForms, admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior...