How to check Apache version of NetScaler

To check which version of Apache is running on NetScaler...

NetScaler EPA scan fails on Mac OS Client

EPA scan fails on Mac OS client only, libs folder is missing in /Library/Application Support/Citrix. Note: Where the symbol indicates the relevant Mac OS user's home directory path...

How to add QR Code to the NetScaler Gateway Login page .

How to add QR file to the NetScaler Splash Screen...

HTML5 external users are not able to launch applications via Netscaler Gateway, Workspace works.

Users connecting externally are not able to launch connections with the Light HTML5 browser access but are able to launch with the Workspace App. Error displayed: "Citrix Workspace app cannot connect to the server. Please check your network connection or contact your help desk for assistance."...

Exploit for Code Injection in Citrix Netscaler_Application_Delivery_Controller

cve-2023-3519-citrix-scanner This script is a basic Citrix Sc...

STOREFRONT monitor status DOWN with reason "Probe failed" in NetScaler

customer found the Monitor result show "Probe failed" when binding STOREFRONT monitor to Load balance storefront service. There is no issue for TCP type monitor...

Implementation of Client IP based Restriction in NetScaler Gateway to Delivery Group Resources

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Rewrite policy fail to honored when binding to NetScaler Gateway Virtual Server

When you're trying to insert some promptsto NetScaler Gateway logon page via Rewrite policy, you may find the prompts strings are not displayed even if you refresh the web page or clear all browser cache. The Rewrite policy is not honored as expected...

iOS Workspace Error "Http/1.1 Internal Server Error 43549" via Gateway nFactor Authentication

Workspace for iOS shows "Http/1.1 Internal Server Error 43549" after successful authentication via NetScaler Gateway. Workspace for Windows works fine. AAA nFactorauthentication profile is configured in NetScaler Gateway...

Citrix NetScaler Alert: Ransomware Hackers Exploiting Critical Vulnerability

Unpatched Citrix NetScaler systems exposed to the internet are being targeted by unknown threat actors in what's suspected to be a ransomware attack. Cybersecurity company Sophos is tracking the activity cluster under the moniker STAC4663. Attack chains involve the exploitation of CVE-2023-3519, ...

How to Recognize NetScaler Gateway User Login and Logout Entries in ns.log

This article introduces how to locate gateway login and logout records in ns.log to monitor authentication success/failure for each user...

NetScaler ns.log "Failed to process setclient for id , user due to "<license limit reached>""

Customer finds following message in /var/log/ns.log, which indicates some gateway users failed to login: Aug 14 09:17:01 x.x.x.x 08/14/2023:01:17:01 GMT xxxxxxx 0-PPE-5 : default SSLVPN Message 503230 0 : "Failed to process setclient for id , user due to " "...

How to check the port connectivity between NetScaler and VDA server

This article describes how to check port connectivity between NetScaler SNIP and VDA over TCP 2598 or 1494 by LB service...

Unable to add account using Netscaler Gateway URL

When attempting to add an account through Workspace App and see this error: "Your account cannot be added using this server address. Make sure you entered it correctly. You may need to enter your email address instead." Using the Storefront URL allows the account to be added Using the Load...

Enabling NetScaler to forward original client source IP to backend server

This guide outlines the various methods available to ensure that the backend server is equipped to collect the original client IP through the NetScaler. The focus of this article lies in configuring the NetScaler to effectively forward the original client source IP to the backend server...

syslog configuration on NetScaler only sends var/log/ns.log to outside syslog server.

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Incomplete ARP table record in NetScaler

Trunk Mode enabled in NetScaler interface with multiple tagged VLANs binding. However, customer found there're one VLAN network ARP record show Incomplete in NetScaler ARP table. Like below screenshot:...

How to find bandwidth consumed by a Virtual Server on Netscaler.

This article describe how tofind which Virtual Server consumes the highest bandwidth when the licensed throughput limit is reached...

How to manually upgrade jQuery version on Citrix NetScaler.

How to manually upgrade jQuery version on Citrix NetScaler. ONLY WHEN ABSOLUTELY NECESSARY, THIS IS AT YOUR OWN RISK...

Update from 12.1 to 13.x getting Cannot Complete Request / gateway plug-in for java is not supported

When upgrading from version 12.1 to 13.0 and get "Cannot complete request" through NetScaler...