How To Change STA Ticket Lifetime

The STA ticket is generated when you try to launch a resource through a NetScaler gateway. The STA ticket is included in the ICA file. When Client launches the ICA file, the Gateway redeems the ticket to allow remote access. For security reasons, this ticket is only valid for a limited length of...

How to troubleshoot “Cannot Start App” or “Cannot start Desktop” when launching an App or Desktop

Note: This is a master overview article. The solutions for each of the root causes is present in child articles shown in the following tables. The following error is displayed when launching an app “Cannot start App” or desktop: “Cannot start Desktop” Where to Start Troubleshooting Do you get the...

How to license Citrix NetScaler SDX and MPX using the GUI

This article describes how to license Citrix Netscaler SDX/MPX...

How to Secure SSH Access to the NetScaler Appliance with Public Key Authentication

This article contains information about securing administrative access to the NetScaler appliance by using the public key authentication mechanism of Secure Shell SSH. Requirements To complete the procedure in this document, the NetScaler appliance must have the following tools: An SSH client...

Citrix Android receiver error - Unable to connect to StoreFront URL

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Android receiver user unable to connect to Storefront connecting from Netscaler Gateway...

NetScaler 12.1 'Address already in use' When Configuring a Load Balancing Virtual Server

User tried to configure a Load Balance virtual server, but the appliance is showing an "Address already in use" error message. The IP wasn't in use on the appliance...

ADC SAML Error : “Malformed Assertion sent to NetScaler; Please contact your administrator”

End user getting the error message : “Malformed Assertion sent to NetScaler; Please contact your administrator” after authenticating at IDP ADFS v3...

No active policy is found in Secondary authentication cascade Please contact your administrator.

With basic authentication on Citrix NetScaler Gateway or AAA, authentication fails for the client with the error: "No active policy is found in Secondary authentication cascade Please contact your administrator". In some firmware versions such as 10.5, the error seen may be: "Please contact your...

Error: "HTTP/1.1 Internal Server Error 43554" When Logging to NetScaler

App Enumeration failure with "HTTP 1.1 Internal server error 43554"...

NetScaler MAS Not Showing SSL Insight Data

Any SSL load balancer, content switching or NetScaler Gateway does not display SSL Insight data...

Troubleshooting NetScaler SD-WAN Link Quality

There are network and WAN connectivity issues when traffic goes through NetScaler SD-WAN...

Unable to Log On to NetScaler SD-WAN Using PuTTY (Password Caps Locked)

Unable to log on to NetScaler SD-WAN using PuTTY Password Caps Locked...

Troubleshooting NetScaler SD-WAN Path Flapping or High Loss Links Issue

Troubleshoot issues related to path flapping or high loss links frequent change of Path Service State between GOOD to BAD...

How to Customize NetScaler SD-WAN Virtual Path Traffic Classes

This article describes how to to modify the traffic classes that are part of NetScaler SD-WAN Virtual Path. Background Citrix SD-WAN Standard & Enterprise Editionsprovides 17 classes 0-16. Classes 0-3 are predefined for Citrix HDX QoS prioritization. To use this feature, enable the following...

Information to Keep Handy Before Troubleshooting NetScaler SD-WAN Issues

Expedite the troubleshooting process by having the following information hand: Topology/Flow diagram All traffic passing through NetScaler SD-WAN or not Links with variable bandwidth Bandwidth offered by ISP Bandwidth observed by using Iperf Bandwidth configured on the NetScaler SD-WAN Links Any...

How do I configure IPsec Tunnel Between NetScaler SD-WAN and Third-Party Devices?

Enable IPsec between SD-WAN and third party appliances...

Understanding NetScaler SD-WAN Best Path Determination

The following points helps you in understanding NetScaler SD-WAN best path determination: Per-packet determination Variety of factors in determining packets assigned path Received packet from any WAN path calculates: One-way trip latency One-way loss One-way bandwidth One-way jitter Sent packet...

Monitoring NetScaler SD-WAN Network/System

Complete the following steps to monitor statistics related to Network interfaces and System statistics like CPU/Memory: Under Monitoring - Appliance Reports SubSystem / Network / System You can monitor Traffic/Errors/Packet drops at Interface level Load Average Network Status Check CPU and Memory...

Troubleshooting Network or Link Issues on NetScaler SD-WAN

Troubleshooting NetScaler SD-WAN network or link issues...

Error: "Execute Commands failed" When Enabling AppFlow from NetScaler MAS

Enabling AppFlow from NetScaler MAS fails with the error message: Execute Commands failed. Config logs /var/mps/log/mpsconfig.log: Wednesday, 10 Jan 18 11:55:20.075 -0500 Error 1 SSH Command Timed out on Wednesday, 10 Jan 18 11:56:20.080 -0500 Error Main SSH: Failed to connect on Wednesday, 10 Ja...