How to troubleshoot “Cannot Start App” or “Cannot start Desktop” when launching an App or Desktop

Note: This is a master overview article. The solutions for each of the root causes is present in child articles shown in the following tables. The following error is displayed when launching an app “Cannot start App” or desktop: “Cannot start Desktop” Where to Start Troubleshooting Do you get the...

Citrix Android receiver error - Unable to connect to StoreFront URL

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Android receiver user unable to connect to Storefront connecting from Netscaler Gateway...

NetScaler MAS Not Showing SSL Insight Data

Any SSL load balancer, content switching or NetScaler Gateway does not display SSL Insight data...

NetScaler Gateway Error: "The published resource is not available currently"

Error: The published resource is not available currently...

NetScaler Gateway : Radius Authentication Fails Intermittently Despite RADIUS Server Accept

NetScaler Gateway Authentication Scenario 1: Gateway Page would present the authentication to be done in 2 factor. First the user enters the LDAP username and password. Now there would be 2 options either user can do the touch authentication present in the MFA Application or else can wait for the...

PT-2018-17957

Name of the Vulnerable Software and Affected Versions Citrix NetScaler Application Delivery Controller and NetScaler Gateway versions 10.5 before Build 68.7 Citrix NetScaler Application Delivery Controller and NetScaler Gateway versions 11.0 before Build 71.24 Citrix NetScaler Application Deliver...

Citrix NetScaler Application Delivery Controller and NetScaler Gateway Arbitrary Code Execution Vulnerability

Citrix Systems NetScaler Application Delivery Controller ADC and NetScaler Gateway Management Interface are products of Citrix Systems, Inc. NetScaler ADC is a service and application delivery solution Application Delivery Controller; NetScaler Gateway Management Interface is a secure remote acce...

CVE-2018-7218: Undefined Security Weakness

The AppFirewall functionality in Citrix NetScaler Application Delivery Controller and NetScaler Gateway 10.5 before Build 68.7, 11.0 before Build 71.24, 11.1 before Build 58.13, and 12.0 before Build 57.24 allows remote attackers to execute arbitrary code via unspecified vectors...

Error Code 41E on Receiver for Android

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. 1 Error appears on Android Receiver when attempting to pass through NetScaler Gateway...

How do I configure NetScaler Gateway to use a Cloud Connector as a STA

To use Cloud Connectors as the Secure Ticket Authority STA servers...

XenMobile Server - Netscaler Gateway Credential certificates (PKI) do not auto renew within the 60 days renewal time set

Question : XenMobile Server - Netscaler Gateway Credential certificates PKI do not auto renew within the 60 days renewal time set ? Answer : The NetScaler Gateway Credentials certificates are the user certificates which are directly bound from the Credential Provider to the NetScaler Gateway. Hen...

XenMobile: Usage of iPhone X FaceID feature

Question: Is the iPhone X feature of FaceID supported in XenMobile? Answer: Yes, FaceID authentication is supported with XenMobile. iPhone X FaceID uses the same APIs as the Touch ID feature in other iOS devices. Question: Will there be merge of both functions Touch ID and FaceID, since it depend...

Citrix NetScaler ADC and NetScaler Gateway Elevation of Privilege Vulnerability

Citrix NetScaler Application Delivery Controller ADC and NetScaler Gateway formerly known as Citrix Access Gateway Enterprise Edition are both products of Citrix Systems. NetScaler ADC is a service and application delivery solution Application Delivery Controller; NetScaler Gateway is a secure...

Citrix NetScaler ADC and NetScaler Gateway Arbitrary File Download Vulnerability

Citrix NetScaler Application Delivery Controller ADC and NetScaler Gateway formerly known as Citrix Access Gateway Enterprise Edition are both products of Citrix Systems. NetScaler ADC is a service and application delivery solution Application Delivery Controller; NetScaler Gateway is a secure...

CVE-2018-6810

Directory traversal vulnerability in NetScaler ADC 10.5, 11.0, 11.1, and 12.0, and NetScaler Gateway 10.5, 11.0, 11.1, and 12.0 allows remote attackers to traverse the directory on the target system via a crafted request...

CVE-2018-6809

NetScaler ADC 10.5, 11.0, 11.1, and 12.0, and NetScaler Gateway 10.5, 11.0, 11.1, and 12.0 allow remote attackers to gain privilege on a target system...

CVE-2018-6811

Multiple cross-site scripting XSS vulnerabilities in Citrix NetScaler ADC 10.5, 11.0, 11.1, and 12.0, and NetScaler Gateway 10.5, 11.0, 11.1, and 12.0 allow remote attackers to inject arbitrary web script or HTML via the Citrix NetScaler interface...

CVE-2018-6811

Multiple cross-site scripting XSS vulnerabilities in Citrix NetScaler ADC 10.5, 11.0, 11.1, and 12.0, and NetScaler Gateway 10.5, 11.0, 11.1, and 12.0 allow remote attackers to inject arbitrary web script or HTML via the Citrix NetScaler interface...

CVE-2018-6811

CVE-2018-6811 consists of multiple Cross‑Site Scripting (XSS) vulnerabilities in Citrix NetScaler ADC and NetScaler Gateway. The weaknesses allow remote attackers to inject arbitrary web script or HTML via the Citrix NetScaler interface. Affected versions include NetScaler ADC and NetScaler Gatew...

CVE-2018-6809

CVE-2018-6809 affects Citrix NetScaler ADC and NetScaler Gateway (across multiple major builds). According to Citrix advisory CTX232161 and linked sources, this vulnerability is a Privilege Escalation that could allow a remote attacker to gain elevated privileges on targeted NetScaler devices. Th...