No active policy is found in Secondary authentication cascade Please contact your administrator.

With basic authentication on Citrix NetScaler Gateway or AAA, authentication fails for the client with the error: "No active policy is found in Secondary authentication cascade Please contact your administrator". In some firmware versions such as 10.5, the error seen may be: "Please contact your...

Error: "HTTP/1.1 Internal Server Error 43554" When Logging to NetScaler

App Enumeration failure with "HTTP 1.1 Internal server error 43554"...

NetScaler MAS Not Showing SSL Insight Data

Any SSL load balancer, content switching or NetScaler Gateway does not display SSL Insight data...

Troubleshooting NetScaler SD-WAN Path Flapping or High Loss Links Issue

Troubleshoot issues related to path flapping or high loss links frequent change of Path Service State between GOOD to BAD...

Troubleshooting NetScaler SD-WAN Link Quality

There are network and WAN connectivity issues when traffic goes through NetScaler SD-WAN...

Understanding NetScaler SD-WAN Best Path Determination

The following points helps you in understanding NetScaler SD-WAN best path determination: Per-packet determination Variety of factors in determining packets assigned path Received packet from any WAN path calculates: One-way trip latency One-way loss One-way bandwidth One-way jitter Sent packet...

Troubleshooting Network or Link Issues on NetScaler SD-WAN

Troubleshooting NetScaler SD-WAN network or link issues...

Monitoring NetScaler SD-WAN Network/System

Complete the following steps to monitor statistics related to Network interfaces and System statistics like CPU/Memory: Under Monitoring - Appliance Reports SubSystem / Network / System You can monitor Traffic/Errors/Packet drops at Interface level Load Average Network Status Check CPU and Memory...

How do I configure IPsec Tunnel Between NetScaler SD-WAN and Third-Party Devices?

Enable IPsec between SD-WAN and third party appliances...

Information to Keep Handy Before Troubleshooting NetScaler SD-WAN Issues

Expedite the troubleshooting process by having the following information hand: Topology/Flow diagram All traffic passing through NetScaler SD-WAN or not Links with variable bandwidth Bandwidth offered by ISP Bandwidth observed by using Iperf Bandwidth configured on the NetScaler SD-WAN Links Any...

How to Customize NetScaler SD-WAN Virtual Path Traffic Classes

This article describes how to to modify the traffic classes that are part of NetScaler SD-WAN Virtual Path. Background Citrix SD-WAN Standard & Enterprise Editionsprovides 17 classes 0-16. Classes 0-3 are predefined for Citrix HDX QoS prioritization. To use this feature, enable the following...

Unable to Log On to NetScaler SD-WAN Using PuTTY (Password Caps Locked)

Unable to log on to NetScaler SD-WAN using PuTTY Password Caps Locked...

Error: "Execute Commands failed" When Enabling AppFlow from NetScaler MAS

Enabling AppFlow from NetScaler MAS fails with the error message: Execute Commands failed. Config logs /var/mps/log/mpsconfig.log: Wednesday, 10 Jan 18 11:55:20.075 -0500 Error 1 SSH Command Timed out on Wednesday, 10 Jan 18 11:56:20.080 -0500 Error Main SSH: Failed to connect on Wednesday, 10 Ja...

NetScaler MAS Not Receiving AppFlow/Logstream/Ipfix Data

User tries to enable Gateway insight on a VPN Gateway in NetScaler MAS. Creates a policy but when they click OK to confirm creation they get he following error: Error in retrieving appflow.vpnerrorcounts. event is not defined...

Citrix NetScaler Multiple Vulnerabilities (CTX232161)

The remote Citrix NetScaler device is affected by multiple vulnerabilities in the Application Delivery Controller ADC and the Gateway Management Interface. Please refer to advisory CTX232161 for more information. C Tenable Network Security, Inc. include"compat.inc"; if description scriptid110903;...

Citrix NetScaler Authentication Bypass Vulnerability (CTX232199)

The remote Citrix NetScaler device is affected by an authentication bypass vulnerability in the Application Delivery Controller ADC and the Gateway Management Interface that allows the execution of arbitrary, read only commands on the NetScaler appliance. Please refer to advisory CTX232199 for mo...

NetScaler Gateway Error: "The published resource is not available currently"

Error: The published resource is not available currently...

Unable to access NetScaler MAS 12 using LDAP authentication with the error "User not authorised for any operation"

Unable to access NetScaler MAS using LDAP authentication with the error "User not authorized for any operation"...

NetScaler Gateway : Radius Authentication Fails Intermittently Despite RADIUS Server Accept

NetScaler Gateway Authentication Scenario 1: Gateway Page would present the authentication to be done in 2 factor. First the user enters the LDAP username and password. Now there would be 2 options either user can do the touch authentication present in the MFA Application or else can wait for the...

Unable to Connect to StoreFront from NetScaler After Logging into NetScaler Page with Error "Http/1.1 Internal Server Error 43531"

The following error is shown after logon to NetScaler page: Error "Http/1.1 Internal Server Error 43531" The NetScaler is unable to connect or redirect to StoreFront page...