APIs Are the Retail Engine: How to Secure Them This Black Friday

Can you ever imagine the impact on your business if it went offline on Black Friday or Cyber Monday due to a cyberattack? Black Friday is the biggest day in the retail calendar. It’s also the riskiest. As you gear up for huge surges in online traffic, ask yourself: have you protected the APIs on...

Don't reward your loyal customers by treating them like criminals!

I am CIAM not IAM Imagine shopping in your favourite wine merchant or checking in to the brand of hotel that you afford the most loyalty, and at the point of self-identification either to prove age or verification security is called over and you are frisked. Not a great experience. Would you...

Cyberattacks Evolve as the Hospitality and Travel Industry Adapts

While the world fights against the COVID-19 pandemic, cybercriminals are out in full force with a multitude of scams designed to take advantage of the confusion and panic. COVID-19 has -- by necessity -- made us all more comfortable working, playing, and buying online. This global shift to digita...

The Changing Face of Loyalty Programs Amid and Post-COVID-19

COVID-19 has undoubtedly prompted the Hospitality and Travel industry into a new era of customer loyalty. Currently, "shelter in place" or similar nonessential travel bans are instituted by many countries and companies across the world. Once travel restrictions are lifted, there will be a...

E-commerce: Bad bots are ready for the holidays. Are you?

The busiest time for online retailers is almost upon us—the holiday season. Each business is looking at ways to take advantage of cyber week when a significant portion of annual sales are made. At this time, preparation is well underway for Black Friday and Cyber Monday promotions. But another...

Me on Restaurant Surveillance Technology

I attended the National Restaurant Association exposition in Chicago earlier this year, and looked at all the ways modern restaurant IT is spying on people. But there's also a fundamentally creepy aspect to much of this. One of the prime ways to increase value for your brand is to use the Interne...