Case Administrator Creation Fails with: "It is not allowed to add a Case Administrator role to License Administrators, only to additional users"

Challenge When attempting to finalize the creation of a Case Administrator within the Veeam My Account Portal, the following error occurs: It is not allowed to add a Case Administrator role to License Administrators, only to additional users Cause This error occurs when the email you are attempti...

How to Create a Veeam Account

Challenge A Veeam account grants you access to the Veeam My Account Portal, the platform that allows you to perform the following actions: View Veeam licenses Download Veeam products Raise and update support cases Access Veeam technical resources Send sales inquiries and renewals requests Once yo...

Lenel OnGuard License Administrator

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Support Partners Case Management

Challenge A new feature on the ProPartner Portal allows all registered users of a ProPartner's organization to submit and manage Veeam support tickets on behalf of that ProPartner's customers. Previously, the Case Administrator feature only allowed specific employees at a ProPartner organization...

How to Find Your Veeam Support ID Number

Challenge When opening a support case, after selecting a Veeam product, the Support ID field will autopopulate if your account has only one Support ID associated with the selected product. If more than one Support ID is associated with the selected product, you will be prompted to either select a...