Exchange Backup Fails With: "There is an error in XML document"

Challenge Starting on December 11th, 2023, Exchange backup within Veeam Backup for Microsoft 365 fails with the following errors: There is an error in XML document and The specified type was not recognized: name='SharingMessage' Cause Veeam has observed that there have been changes to the structu...

SureBackup Job Failure: "The resource 'VeeamBackup_' is in use."

Challenge A SureBackup job in a vSphere environment fails with the error: The resource 'VeeamBackup' is in use. The error as found in the SureBackup Job log%programdata%\Veeam\Backup\SureBackup\Job.SureBackup.log: Error Failed to connect backup datastore to the ESXi host "esx01.domain.tld"...

StoreOnce and Veeam Immutability Compatibility

Challenge A backup job that targets an HPE StoreOnce Catalyst repository may display either of the following messages: In Veeam Backup & Replication 12.0, the job will fail and display the error: OSCLTERRIMMUTABLEEPOCHREQUESTEXCEEDSMAXIMUM. Err: -1817 In Veeam Backup & Replication 12.1, the job...

IPS Job failed at step WaitForExportImage with the error: A request made by the job has timed out.

An Image Portability Service IPS prepare and publish job fails without any obvious error failure The PoSH output has this message in it "Job failed at step WaitForPrepareImage with the error: A request made by the job has timed out."...

Tape job fails with “The specified network resource or device is no longer available” or “The system cannot find the file specified. Problem with CreateFile in '\\.\Tape0'”

Challenge Tape job fails with the following error messages: The system cannot find the file specified. Problem with CreateFile in '\.\Tape0'. The system cannot find the file specified. The system cannot find the path specified. The specified network name is no longer available. Copy Cause The...

Volume groups created by proxy got stuck in UI

Challenge When a Veeam Backup for Nutanix AHV backup job fails unexpectedly, or the backup proxy appliance is powered off for some reason manual power-off, hypervisor host crash, or any unexpected failure, you may get the volume groups created for backup purposes left in Prism Element and not...

Failed job is marked as Successful on the Cloud Provider side

Challenge In some cases a SP backup server receives "Success" status of a tenant job even when the job has failed on the Tenant's server. Cause Generally, cloud job sessions are marked failed on the SP backup server in the following cases: All cloud gateways are unavailable There is not enough...

Cloud Connect Jobs might start failing after upgrading to v8 update#3

Challenge After installation of update 3 for v8, tenants might report that their Cloud Connect jobs fail with "Failed to connect to the Veeam Cloud Connect service" error message, while tenant's job log includes "No such host is known" error message. Cause Tenant has a service provider added to h...

Operation was canceled by user

Challenge Job fails with error message: Error Operation was canceled by user Cause The two main causes of this error are: 1. A backup window has been configured within the job. 2. The user canceled the job. Solution If the issue was caused by a backup window, please reconfigure the backup window...

Patch 3 Release Notes for Veeam Backup & Replication 6.0.0.153

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge These are the issues resolved by the Patch 3 for Veeam Backup version 6.0.0.153. All patches are cumulative so each below fix is contained in this patch...

Failed to start client agent on the host

Backup job fails with the error: 'Failed to start client agent on the host '...', Timeout to start agent'...