FAQ: Disconnected ICA Sessions Release Connection License

Q: What are thereasons for the disconnected ICA sessions to release their Connection License? A : Active ICA sessions might be disconnected due toanynetwork issues or a user might have intentionally disconnect the session instead of logging off. In either of the cases disconnect or log off, the...

CWA iOS - Center mouse wheel button clicks not working inside ICA sessions

When Citrix ICA sessions launched from iOS endpoints, the center mouse button clicks are not effective anymore It is only the center button clicks that are not effective inside Citrix sessions. It is still possible to scroll up & down using the center wheel inside a Citrix session...

[ADC] ICA sessions are NOT sent to ADM with "Skip Code [169]"

You may observe some ICA sessions are displayed in GUI Configuration Citrix Gateway ICA Connections, but not in ADM HDX Insight. NetScaler ADC ns.log displays the following error: ICARECORD: Skipping ICA flow: ...... Skip Code 169...

Event: 1020 Connection Validation failed on Domain "for user" for reason 'Deny'

SSL Certificate handshake is not successful for ICA sessions since the VDA's are not enabled with SSL communication. Mismatch of License edition configured under Studio Licensing...

Event: 1050 Connection validation failed on domain for user for reason 'Deny'

SSL Certificate handshake is not successful for ICA sessions since the VDA's are not enabled for SSL communications. Mismatch of License edition configured on Studio...

Keyboards Fail to Map in ICA Sessions From Non-Windows Receivers such as Mac, Linux and HTML5

After an in-place upgrade of Remote PC VDA's from version 5.6.400 to 7.6.300 keyboards would fail to map in ICA sessions from non-Windows Receivers such as Mac, Linux, and HTML5...

Mouse Offset Behavior During Multiple ICA Session in Receiver for Windows and Windows (Store)

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Attempting to run multiple ICA sessions simultaneously, may cause high memory and Disk I/O activity,...

F5 with StoreFront session timeout closing active sessions

When the StoreFront session times out, it's closing active ICA sessions. We found the issue is only happening when authenticating via F5 frontend. When Authenticating via F5. After 20 minutes the Citrix Desktop and storefront session shuts down. After 17 minutes, a 3 mins countdown starts in the...