Citrix Director reports ICA Latency value as 0

ICA Latency value shows as 0 while ICA RTT shows correctly in Citrix Director. The issue is seen for ICA sessions coming via NetScaler. The issue may be seen for CVAD version 2112 and above. Get-CimInstance -Namespace root\Citrix\EUEM -Class Citrixeuem PowerShell output shows NetworkLatency as 0...

Historical ICA RTT data

How to capture Historical ICA RTT data...

ICA latency in Director frequently displays high (not 64000ms) when accessed via NetScaler Gateway

When user accessed Virtual Desktop via NetScaler, admin may find the "ICA latency" in Director frequently displays unreasonable high valuenot 64000ms, while "ICA RTT" value is in normal range. It's telling ICA RTT ICA latency. In fact, users have no high latency or bad interaction experience whil...

ICA RTT data is missing - displayed as n/a in Director

ICA RTT data displayed as n/a in Director...

Unable to see ICA Latency and ICA RTT in CQI or Director

ICA Latency is incorrectly showing as 64,000 ms when using EDT via Citrix Gateway...

Troubleshooting ICA_RTT Issues on NetScaler MAS

Troubleshooting ICARTT issues on NetScaler MAS. Background ICA RTT can be thought of as a measurement of the screen lag that a user experiences while interacting with an application hosted in a session on a XenApp or XenDesktop server. ICA RTT is different from Network RTT, which is the detected...