ICA Latency in Director shows Cannot retrieve the data

When checking ICA latency for a VDA on an App Layering based image, Director does not show that data. ICA Latency within Director says "Cannot retrieve the data." Hovering over that error message in Director pops up the message: "Data source unresponsive due to a configuration error. View Directo...

Citrix Director reports ICA Latency value as 0

ICA Latency value shows as 0 while ICA RTT shows correctly in Citrix Director. The issue is seen for ICA sessions coming via NetScaler. The issue may be seen for CVAD version 2112 and above. Get-CimInstance -Namespace root\Citrix\EUEM -Class Citrixeuem PowerShell output shows NetworkLatency as 0...

ICA latency in Director frequently displays high (not 64000ms) when accessed via NetScaler Gateway

When user accessed Virtual Desktop via NetScaler, admin may find the "ICA latency" in Director frequently displays unreasonable high valuenot 64000ms, while "ICA RTT" value is in normal range. It's telling ICA RTT ICA latency. In fact, users have no high latency or bad interaction experience whil...

Unable to see ICA Latency and ICA RTT in CQI or Director

ICA Latency is incorrectly showing as 64,000 ms when using EDT via Citrix Gateway...