How to Configure XenServer 6.x Multi-GPU Passthrough for XenDesktop HDX 3D Pro Graphics

This article describes how to configure XenServer 6.0 with XenDesktop for HDX 3D Pro Graphics so that a host workstation with multiple graphics cards can be shared by an equal number of concurrent high-end professional graphics users one user per GPU, thereby reducing the cost per user. Hardware...

Horizontal two finger scrolling on touchpad does not work with Citrix Workspace app for ChromeOS

When using Citrix Workspace app for ChromeOS, horizontal two finger scrolling on touchpad does not work in HDX session. It interpreted as vertical scrolling...

How to keep your visual effects settings in HDX/ICA session

In HDX/ICA session some visual effects are disabled. This article describes how to keep your visual effects settings in HDX/ICA session...

Citrix HDX サービスが 2 月 29 日にクラッシュします

2月29日にプロセス WebSocketService.exe がクラッシュしています。...

Idle session timeout warning message does not display in ICA session

The below idle session timeout warning message is not displayedbefore the idle ICA session is disconnected. The idle session timeout warning shows up in RDP session on the same VDA. The Idle session timers are configured via RDSH policy. The issue is only seen in ICA session when HDX Adaptive...

How to validate Rendezvous version

There are two versions of Rendezvous available: - Version 1 V1: supports bypassing the Citrix Cloud Connectors for HDX session traffic only. - Version 2 V2: supports bypassing the Citrix Cloud Connectors for both control traffic and HDX session traffic. How to check which version of Rendezvous...

Linux VDA launch gets stuck on blue\black screen after enabling FAS

When connecting Linux VDA using FAS authentication, the machine gets stuck on blue\black screen forever and the mouse cursor remains as X. On HDX Log: Following pattern repeats many times during this time. 2023-11-15 14:17:32.669 citrix-ctxlogin: : Logon Type Federated Authentication Logon...

Unable to paste cell[s] with format in Excel by pressing Ctrl+V on a HDX session using CWA for HTML5

Unable to paste cells with format in Excel by pressing Ctrl+V on a HDX session using Citrix Workspace app for HTML5. When you copy a cell and paste it to multiple cells, "The data you're pasting isn't the same size as your selection. Do you want to paste anyway?" message is shown and then if you...

Power Automate agent for virtual desktops doesn't work in ICA/HDX session.

Power Automate agent for virtual desktops doesn't work in ICA/HDX session...

Secondary Ringer not available in HDX optimized MS Teams

The secondary ringer function is not available in Microsoft teams...

How to calculate the 95th Percentile for the Bandwidth in HDX Insight

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How to track the Citrix Gateway Service Points-of-Presence(PoP) of active HDX session

Citrix Gateway Service is designed to operate across multiple Points of Presence POPs in order to enhance availability and performance. In the event that a POP goes down or experiences connectivity degradation beyond specified thresholds. Citrix Optimal Gateway Routing responds to subsequent DNS...

How to view all user active and terminated sessions in Gateway & HDX Insight

This Article describes how to view all users active and terminated sessionsin a single-pane visualization in Gateway & HDX Insight...

WAN Latency and DC Latency show as "NA" in ADM HDX Insight

customer found "WAN Latency" 、"DC Latency" and some metrics value appears as "NA" in ADM HDX Insight report. Like below:...

Application of HDX insight no data on ADM

Application name is Chinese. There is no data on ADM HDX insight. Desktop name is English. Data shown on ADM HDX insight...

Pre-Launched HDX Session warning with the message "The published resource is currently unavailable".

When a user opens Citrix Workspace app, they randomly observe the warning pop-up of "Pre-Launched HDX Session" with the message - "The published resource is currently unavailable. Contact your system administrator for help"...

Citrix HDX Engine blocked by Windows firewall

Citrix HDX Engine wfica32.exe blocked by Windows firewall during session startup. ～～～～ Message when blocked ～～～～～～～～ The Windows Defender firewall blocks some of the functions of this app On all public, private, and domain networks, the Windows Defender Firewall The Windows Defender Firewall bloc...

Can you enable HDX 3D Pro on Server VDA?

Need to enable HDX 3D Pro on Server VDA. Policy setting for 'Optimise for 3D Graphics Workload' is enabled - VeryHighDef Policy Template applied. -https://docs.citrix.com/en-us/citrix-daas/policies/policies-templates.html HDX Graphic Status Indicator on Published Desktops States 'HDX 3D Pro:...

Updating Expired DigiCertSHA2SecureServerCA Certificate in Citrix Workspace app for Linux

Users may face issues while connecting to an HDX session...

[ADC] ICA sessions are NOT sent to ADM with "Skip Code [169]"

You may observe some ICA sessions are displayed in GUI Configuration Citrix Gateway ICA Connections, but not in ADM HDX Insight. NetScaler ADC ns.log displays the following error: ICARECORD: Skipping ICA flow: ...... Skip Code 169...