Linux : Session closes immediately while getting gray screen for 10 seconds

When launch connection on linux vda from cloud, for a user the connection closes after a grey windows on vda user home folder is not created but other users may login fine...

XenApp Target Device Does Not Respond and Displays a Gray Screen

XenApp Target Device appears to be unresponsive. Background When the Provisioned XenApp server is accessed through the local console, you see a gray blank screen. There are different symptoms reported for the same incident and they are not specific to Provisioning services or XenApp. In some case...

Session launch fails with gray screen when fast startup is enabled

If "Fast Startup" is enabled on Windows 10 or Windows 11 VDA on a physical machine, the published desktop might fail to start and display a gray screen...

Linux VDA shows gray screen then disappears when LDAP server is unreachable

One of Windows domain controllers is down. When user logon Linux VDA, gray screen takes about 1 minutes, then ICA session disappears...

VMs Show Gray Screen When Booted Up With vGPU Attached

4 production VMs show Gray screen when booted up with vGPU attached, error message shows in Hypervisor status report: kern.log: May 14 20:33:16 citrix-srv-172 kernel: 1545.091820 nvrm-nvlog: AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA May 14 20:33:16 citrix-srv-172 kernel:...

Troubleshoot Gray or Black Screen

Troubleshooting steps for gray / black screen: Problem| Solution ---|--- Check the event log when gray screen appears or seamless apps fail to launch| Error ID 1002CTX220418 Error ID 1005 and 1003CTX312452 Gray screen when launching Citrix Virtual Desktop with Citrix WEM Service Agent | CTX312240...