NetScaler-13.1-EPA scan failed with "Error while parsing client security configuration"

EPA scan failed with "Error while parsing client security configuration" in EPA log. ---------------------------- 2025-02-19 09:03:50.706 | 21708 | DEBUG | D | PRE AUTH EPA | token: |^M 2025-02-19 09:03:50.706 | 21708 | DEBUG | D | PRE AUTH EPA | Policy MACADDRanyofF8BXXXXXX28A returned 2004 |^M...

Expression for EPA scan to check for version Win 11

Run EPA scan to check Win 11...

NetScaler EPA scan fails on Mac OS Client

EPA scan fails on Mac OS client only, libs folder is missing in /Library/Application Support/Citrix. Note: Where the symbol indicates the relevant Mac OS user's home directory path...

Occasional EPA scan failures may occur due to incomplete downloading of the Client EPA plugin

Occasional failures in downloading the Client EPA plugin can result in the EPA scan not functioning properly...

EPA Scan failure on MacOS with error message "Error during unzipping libraries"

EPA scan failed on MacOS client withfollowing errors in "/Library/Application Support/Citrix/EPAPlugin/ " logs: Error during unzipping libraries NSAppleScriptErrorAppName = CitrixEndpointAnalysis; NSAppleScriptErrorBriefMessage = "unzip: cannot find or open 1/Library/Application...

How to bypass EPA check on mobile device using nfactor Authentication

This article describe how to bypass EPA check on Mobile device using nFactor Authentication.Mobile devices will not run the EPA scan if you configure Pre-authentication for EPA scan. Mobile device can always hit policy and it will fail...

Eliminate Advanced Endpoint Analysis scans on Mobile devices/iOS.

We have a pre-epa + ldap as the authentication method. Since we have EPA as pre-authentication when we try to access via the mobile devices such as Android/iPhone or iOS and other devices we won’t be able to access. As we know that EPA scan is not supported on mobile devices or iOS, therefore we...

EPA scan Fails. Error: Failed sending epaq

Error: Failed sending Epaq We will see following error in plugin logs: 2022-01-14 07:03:05.860 | Tid: 10876 | ERROR | nsstartepa | 1030 | Failed sending GET epaq. Return code: -4 2022-01-14 07:03:05.860 | Tid: 10876 | DEBUG | nsstartepa returning Failed sending epaq Following message will be seen...

EPA scan getting failed through Safari Full Screen Mode on MacOS

When Safari browser is opened in Full Screen mode on MAC OS, The EPA Scan is getting failed. No issues with Safari in Window mode...

EPA scan results are not getting displayed in ns.log when EPA policies are configured through N-Factor Authentication.

When EPA policies are configured through N-Factor Authentication, then EPA Scan results will not be displayed in the ns.log despite Debug log level is enabled...

PostAuth EPA scan is not initiated with Advance session policies, however works with Classic policies

If the session profile is bound to the session profile with classic expression the EPA scan is initiated the client machine is checked for the EPA checks. If you use advance expression to bind session profile to the session policy, the EPA check will not be initiated and the users will be...

How to Remove the "Skip Check" Option from Post-Authentication and nfactor EPA Scans

This article describes how to remove the "Skip Check" option from EPA.HTML on post-authentication NetScaler Gateway EPA scan. The solution in this article is meant for X1, Default, GreenBubble and RfWebUI portal themes...

Limitations of NetScaler Gateway OPSWAT EPA Scan

NetScaler Gateway as such does not have a whitelist or blacklist of products and relies on the OPSWAT for this. If a particular product is not present in the NetScaler predefined expressions then this product is not supported for EPA scans. When using a generic scan OPSWAT scans all the supported...

How to Configure NetScaler Gateway Preauthentication EPA Scan for Domain Check

This article describes how to configure NetScaler Gateway preauthentication EPA scan for domain check...

NetScaler Gateway EPA Scan Fails When Checking for "Windows Update" on Client Machine

When NetScaler Gateway EPA scan is configured to validate if the Windows update on client machine has been performed within X days, the scan fails on client machine...

How to Configure NetScaler Gateway Preauthentication EPA Scan for Antivirus and Firewall Check

This article describes how to configure NetScaler Gateway preauthentication EPA scan for antivirus and firewall check...