Juniper Support Portal Exposed Customer Device Info

Until earlier this week, the support website for networking equipment vendor Juniper Networks was exposing potentially sensitive information tied to customer products, including which devices customers bought, as well as each products warranty status, service contracts and serial numbers. Juniper...

PT-2023-27822 · Autodesk · Autodesk Customer Support Portal

Name of the Vulnerable Software and Affected Versions: Autodesk Customer Support Portal affected versions not specified Description: The issue allows cases created by users under an account to be visible to other users on the same account, potentially exposing sensitive information...

Support Live Chat

In more than 4 months since Qualys launched Support Live Chat on the Customer Support Portal, we’ve seen customers use it successfully to get answers to quick support questions. Based on its success, we are scaling internal processes to accommodate greater usage, and we encourage all customers to...

Palo Alto Networks PAN-OS 8.x < 8.1.15 / 9.0.x < 9.0.9 / 9.1.x < 9.1.3 TLS 1.0 Usage Vulnerability

The version of Palo Alto Networks PAN-OS running on the remote host is 8.x prior to 8.1.15 or 9.0.x prior to 9.0.9 or 9.1.x prior to 9.1.3. It is, therefore, affected by a TLS 1.0 usage vulnerability. Certain communication between PAN-OS and cloud-delivered services inadvertently use TLS 1.0, whi...

Design/Logic Flaw

Certain communication between PAN-OS and cloud-delivered services inadvertently use TLS 1.0, which is known to be a cryptographically weak protocol. These cloud services include Cortex Data Lake, the Customer Support Portal, and the Prisma Access infrastructure. Conditions required for exploitati...

CVE-2020-1982

CVE-2020-1982 is a PAN-OS TLS 1.0 usage issue affecting PAN-OS 8.x (before 8.1.15), 9.0.x (before 9.0.9), and 9.1.x (before 9.1.3). The vulnerability involves certain PAN-OS to cloud-delivered services communications (Cortex Data Lake, Customer Support Portal, Prisma Access) using TLS 1.0. The re...

Announcing New Customer Support Portal and Unified Search

Qualys is rolling out new unified search and an improved online customer support experience, along with Support content integrated directly into Qualys Community. It's coming in January 2020. These new features are part of our efforts to enable customer success with an integrated community...