MAL-2025-2814 Malicious code in @uniqa/customer-loyalty-ms-api (npm)

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eCommerce Customer Service Tips For Online Support: The Basics

Strong eCommerce customer service builds trust, boosts loyalty, and drives sales. Learn key strategies, best practices, and tools to enhance online support...

What’s Next for T-Mobile and Its Customers? – Podcast

What’s the opposite of a resilient operation? It’s when your wireless carrier gets breached for the sixth time in a few years, you try to change your PIN online, and the site tells you “No can do.” As of Wednesday, T-Mobile had confirmed its sixth breach over the last three years. The purported...

Metrics That Matter: Continuous Performance Optimization

To attract and retain customers, you must offer an exceptional digital experience. In an increasingly competitive business climate, organizations are fighting to maintain loyalty and keep users engaged online. The cost of switching is low, consumers are transient, and user expectations for how...

No Excuses: Why Brands Must Manage PII Better

Consumer retail is a major economic driver around the world. Global retail revenue was estimated at $24 trillion in 2018, split between $21.2 trillion of in-store spend and $2.8 trillion online. In fact, the outlook for brick and mortar retail pre-Covid-19 was surprisingly positive. According to ...

Vend VDP: Race Condition : Exploiting the loyalty claim https://xxx.vendhq.com/loyalty/claim/email/xxxxx url and gain x amount of loyalty bonus/cash

Hey Team! I love loyalty bonuses, that turns first time users into returning customers , but sometimes loyalty can be exploited, just like in this chase. LT:DR A firtstime loyalty customer will get x times the amount of loyalty bonus from the story by racing the loyalty link x amount of times in...

The State of Mobile App Performance

In our previous blog, we saw how a new generation of users are increasing the expectations of a mobile app like never before and identified the three key success criteria for mobile apps: 1 increase customer conversions, 2 drive installs and 3 increase customer loyalty. For this blog we profiled...

Researchers Dissect Spammers' Economic Ecosystem

A profitable spam campaign has three key elements—a reliable email list, filter-busting content, and a botnet for distribution—and each has been individually dissected and understood. But in order to adequately protect users from spam, which thrives in an established economic ecosystem, researche...