EUVD-2026-20556

Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.1, customers in shared organizations means they can see each other's tickets could see fields which are not intended for customers - including fields not intended for them at all e.g. priority, custom ticket attribut...

CVE-2020-14213

In Zammad before 3.3.1, a Customer has ticket access that should only be available to an Agent e.g., read internal data, split, or merge...

PT-2020-9401 · Otrs +1 · Otrs +1

Name of the Vulnerable Software and Affected Versions: Open Ticket Request System OTRS versions 7.0.x through 7.0.8 Description: An issue was discovered in Open Ticket Request System OTRS where a customer user can use the search results to disclose information from their "company" tickets, even...