Accessing Citrix Cloud using Multi-Factor Authentication

Requirements Existing Citrix Cloud Adminlogin credentials Should have set up Multi-Factor Authentication...

Quick Start Guide: ZTD via the LTE Interface (Citrix SD-WAN 110-LTE-SE)

This document depicts a Quick Start Guide for Citrix SD-WAN 110-LTE-SE appliances when performing ZTD Zero Touch Deployment via the LTE Interface...

Enable Local Host Cache with Citrix Cloud

During network outage, Local Host Cache LHC not toggling in Cloud environment...

WEM Agent hung sporadically by logon on "application processing"

WEM Agent 1906 sporadically hung after few logins at "application processing". just logoff and logon helps. Client OS: Citrix Virtual Apps Server with Windows Server 2016 latest Updates Error Message in the Event Log: Error while Configuring Registry Security for DOMAIN\test1 Source: Norskale Age...

Workspace app for Mac 20.02: Mac OS X Client always prints in Duplex mode

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users previously had printing issues while running the 7.15 LTSR VDA. We upgraded all users to 1912...

Some Receiver Components Fail to Install and Function After Windows 10 Update

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. After upgrading Windows 10 to a new feature update and attempting to install Citrix Receiver or the...

Citrix WEM 1903 - Roaming folder files are deleted by VUEMUIAgent.exe on logon

Users noticed that the icons in the task bar went white. This was due to a lot of folders and files were deleted in the User Profiles Example Appdata\Roaming\Adobe\Acrobat\2017\ Appdata\Roaming\Google\Chrome\ Appdata\Roaming\Macromedia\Flash Player\ Appdata\Roaming\Microsoft\Credentials...

Timezone on Clients Running Windows 10 Changes in Citrix VDI from US-EDT to "Caracas" time

Current Timezone is UTC - 05:00 US & Canada - When end users log into a Citrix VDI Windows 7 desktop using a Windows 10 client/host the timezone switches to UTC - 04:00 Caracas. This causes problem with Calendar appointments getting booked in the wrong time zone and being 1/2 hour behind. If we...

Exploit for Path Traversal in Citrix Application_Delivery_Controller_Firmware

Remote Code Execution Exploit for Citrix Application Delivery Controller and Citrix Gateway CVE-2019-19781...

Receiver 4.4 Selfservice.exe -terminate Does Not Disconnect Sessions

Citrix receiver 4.4. Selfservice.exe -terminate. When running this command line there is no response of the command other commands appear to work as expected. CTX200337 -Driving the Citrix Receiver Self-Service Plug-in Programmatically...

Citrix Workspace App for Linux – Session failed to launch on CentOS8.x and Fedora 29-31

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The session launch using CWA Linux in distributions like Centos 8.x and Fedora 29-31 will fail with...

Citrix Service Provider license server not reporting due to SSL error

After an extended maintenance period in March 2020, some Citrix License Servers that were successfully reporting into theLicense Usage Insights ServiceLUI were impacted, and are now failing to report. When admins access theLicense Usage Insights service in Citrix Cloud, an impacted license server...

How to Troubleshoot Workspace Environment Management (WEM) Database Migration to Citrix Cloud

The October 2018 release of the Workspace Environment Management service included the Citrix WEM Migration Tool. The purpose of this tool is to allow customers to migrate their on-premise WEM deployment database to the Workspace Environment Management service in Citrix Cloud. Note: Before using...

Citrix Hypervisor Multiple Security Updates

Description of Problem Several issues have been identified within Citrix Hypervisor, which could, if exploited, allow: privileged code in a PV guest VM to read a single uninitialized 4kB page of memory that may contain data left by a previous VM privileged code in a guest VM to cause the host to...

Performance Counter corruption causes StoreFront installation to fail with "An Unexpected Error occurred. Contact Citrix Technical support"

When this occurs you see the message “An Unexpected Error occurred. Contact Citrix Technical support”. This following entry appears in the StoreFront log files described in https://docs.citrix.com/en-us/storefront/current-release/troubleshoot.html: System.InvalidOperationException: The installati...

How to Disable "Remember my password" Checkbox - Citrix Receiver for Windows

For security reasons, users might want to disable Windows Receiver "Remember my password" checkbox toprevent an automatic logon without credential required...

How to troubleshoot maintenance upgrade failures on Citrix Cloud Connector for Windows

This article describes how to troubleshoot maintenance upgrade failures on Citrix Cloud Connector for Windows...

Users Prompted for Credentials on Workspace URLs When Using Federated Authentication Providers

Overview: Users may be prompted for additional authentication when navigating to Citrix Workspace URLS if Workspace is configured to use a federated identity provider. Example: Users may be prompted for Azure AD credentials when Using AAD for Authentication to Citrix Workspace, even if the user h...

Receiving "Legacy System Extension" Dialog Box After Upgrading To macOS Catalina 10.15.4+

After upgrading macOS to Catalina 10.15.4, a dialog box will prompt the end user with the following message: Existing software on your system loaded a system extension signed by "Citrix Systems, Inc." which will be incompatible with a future version of macOS. Contact the developer for support...

Citrix Workspace app for macOS and Retina displays

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. What’s changed? We have optimized Citrix workspace app for macOS and retina displays within virtual...