"Error 1722 . There is a problem with the Windows Installer package" on Provisioning Services

When removing or Installing the Citrix Provisioning Services PVS Server Console or Citrix Provisioning Services PVS target Device X64 from Add/Remove Programs or Provisioning services ISO, the following error message appears: “Error 1722. There is a problem with the Windows Installer package.A...

Applications in StoreFront Fail to Enumerate

When using Citrix Receiver running in Mac 11 to log on to StoreFront, the applications fail to enumerate. An internal server error occurs in the client device. The following is the log trace of the issue in StoreFront server: Log Name: Citrix Delivery ServicesSource: WebApplicationDate: 06/02/201...

How to Successfully Test Citrix StoreFront Beacons Inside a Remote Desktop Session

This article describes how to successfully test the Citrix StoreFront Beacons functionality with Citrix Receiver 3.1 Standard or later when connecting to workstations using a Remote Desktop session RDP. By default, a configured Citrix Receiver 3.1 Standard or later with Beacons and stores always...

FAQ: Disconnected ICA Sessions Release Connection License

Q: What are thereasons for the disconnected ICA sessions to release their Connection License? A : Active ICA sessions might be disconnected due toanynetwork issues or a user might have intentionally disconnect the session instead of logging off. In either of the cases disconnect or log off, the...

Error: XDDS:F26A2921 Studio Cannot Contact DDC

After a failed upgrade for StoreFront 2.5 and while repairing StoreFront, Studio lost communication to the DDC. Details Error Id: XDDS:F26A2921 Exception: Citrix.Console.Common.CitrixAggregateException One or more parallel operations failed at Citrix.Console.Common.CitrixParallel.InternalForEachT...

How to Enable Receiver Logging to Troubleshoot StoreFront Activation/Provisioning

This article describes how to enable Receiver Logging to troubleshoot StoreFront store Activation/ Provisioning in Citrix Receiver for Windows...

How to Fix the Uninstall of StoreFront

This article describes how to fix the uninstall of Citrix StoreFront when installed using a non-English UI. When StoreFront is installed under these conditions, uninstall will fail with error code 1605, erroneously indicating the product is not installed...

Acceleration Does Not Work After Cisco ASA 8.x is Configured to Allow TCP Options

Installed Citrix CloudBridge as INLINE in two sites, which are connected through an IPSec VPN using Cisco ASA firewall. The TCP option policy, as suggested in CTX112401 – Acceleration Does Not Take Place for Configured Traffic Types, is applied to ASA, but acceleration still does not work. The...

VMware vSphere 5.5 - Citrix Known Issues

Citrix is committed to ensuring compatibility with the latest VMware products. Citrix supports VMware vSphere 5.5, vSphere 5.5 Update 1, vSphere 5.5 Update 2, and vSphere 5.5 Update 3. This article outlines issues and their known solutions that users of vSphere 5.5, vSphere 5.5 Update 1, vSphere...

USB Support in XenApp/XenDesktop Server Products

This article contains information about USB Support in XenApp. USB Support in XenApp/XenDesktop Citrix support for peripherals attached to a client device is a fundamental functionality leveraged by the Citrix Server Based Computing SBC model. Support for many client-side peripherals exists...

Applying Security Hotfixes to XenServer on NetScaler SDX Appliance with Software Release 9.3 and 10

This article describes how to apply the hotfixes required to remediate the security vulnerabilities detailed in security bulletin CTX134876 -Citrix NetScaler SDX Multiple Security Updates. Determining the Version of XenServer on the NetScaler SDX Appliance To determine what version of XenServer y...

Citrix Receiver is Unable to Create a Secure (https://) Connection in the Browser

When launching applications on Internet Explorer 10 using the Citrix Receiver for HTML5 v1.1, the following error message appears: “Citrix Receiver cannot create a secure https:// connection in this browser. Please try a different browser.”...

Memory Dump File Not Being Generated on Provisioned Target

While attempting to configure a Windows 2008 target server created by Citrix Provisioning Services to generate a complete memory dump, it was observed that the memory dump file was not being created properly. Following CTX123642 – How to Recover Windows Kernel Level Dump Files from Provisioned...

License Acquisition Error 500 Occurs and Workspace Control Fails

Users are unable to connect to XenApp farm and receive the following error message: “license acquisition error 500: Unable to acquire a license from server name server. Please contact your system administrator or open the event viewer for more details." If users connect through Web Interface and...

Uninstallation of the Citrix License Server Fails with Error 1722

The uninstallation of the Citrix License Server fails and the following error message is displayed: “Product: Citrix Licensing -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or...

Upgrade from StoreFront 2.1 to 2.5 Fails

Upgrade from StoreFront 2.1 to 2.5 fails. Event log reported the following error: CitrixStoreFront-x64.msi' failed with error code 1603. Fatal error during installation. StoreFront log from the installation reported the following error: Remove-DSFeatureInstance: Error Access to the path...

Error 2320: "No value could be found for LegacyLocaluserNameAndPassword" when opening ICA connection

The following message is displayed when opening an ICA connection: Error 2320: Citrix Receiver configuration manager: No value could be found for LegacyLocaluserNameAndPassword that satisfies all lockdown requirements. The lockdown requirements in force might be conflicting...

How to Capture a Network Trace for a PVS Target Device

This article describes how to capture a target-side network trace from a Provisioned Services PVS machine. Requirements Hypervisors: XenServer 5.x XenServer 6.x VMware ESX 4.x VMware ESXi 5.x Hyper-V 2012 Or Physical Environment including but not limited to HP/IBM/Dell/Cisco target devices...

Best Practice for Setting the Citrix Profile Manager Cache File for Provisioning Services Server

This article describes the best practice for setting the Citrix Profile Manager Cache file for Provisioning Services PVSServer...

Best Practices to Uninstall XenApp/Presentation Server on Windows Server

This article contains best practices for uninstalling XenApp/Presentation Server 4.5 on Windows Server. Best Practices Before uninstalling any Citrix Server products, consider the following points: Ensure that all Hotfixes and Hotfix Rollup Packs are removed before uninstalling. Refer to the Hotf...