Error event ID 5002 recorded on StoreFront server

When starting Citrix Workspace, the User Name and Password inputs are not displayed. Restarting StoreFront temporarily resolves the issue. The following error event log was recorded in the StoreFront Event Viewer. Event ID 5002, Application Pool Citrix Delivery Services Authentication has been...

Failed to access "app configuration" in webstudio

Cannot configure "App Configuration" in Citrix DaaS. When click on this feature, it redirects to the main page...

Published applications or desktops not showing after logon to CWA

Published Applications or Desktops are not showing after logon Citrix Workspace app CWA. This issue happens for some specific users only...

How to install Citrix Workspace App for Windows in offline mode

Administrator can install Citrix Workspace app for Windows Offline installer for devices that don’t have internet connectivity...

Unable to open license error recorded in Windows event log

The Windows Event Log frequently shows an error that the license cannot be opened. The following error appears when adding a Citrix license file .lic and checking the event log. Source: CitrixLicensing Event ID: 20754 Error: Unable to open license file. Please ensure that the file exists and is...

Linux VDA launch gets stuck on blue\black screen after enabling FAS

When connecting Linux VDA using FAS authentication, the machine gets stuck on blue\black screen forever and the mouse cursor remains as X. On HDX Log: Following pattern repeats many times during this time. 2023-11-15 14:17:32.669 citrix-ctxlogin: : Logon Type Federated Authentication Logon...

Prevent ICA downloads when initiating a hybrid launch

ICA files contain the information to connect to a resource so must be handled securely. In some situations when the user uses a web browser to launch into Citrix Workspace app installed locally hybrid launch, the browser downloads an .ica file rather than keeping it in-memory, which allows it to ...

503 Error record in event log when try to login Storefront

"Unable to complete your request" error when logging into the Storefront. The operating system event log may record a 503 error as below. LogName: Citrix Delivery Service Source Name: Citrix Receiver for Web Event id: 1 Log Description The remote server returned an error: 503 Server Unavailable...

Multi-session support for Desktop OS in Citrix environment

Multi-session support for Desktop OS in Citrix Environment...

VulnCheck KEV: CVE-2019-12987

Citrix SD-WAN 10.2.x before 10.2.3 and NetScaler SD-WAN 10.0.x before 10.0.8 have Improper Input Validation issue 3 of 6...

Citrix Server Idle Timer Policy does not take effect for Server VDA

Citrix Server Idle Timer Policy does not take effect for All Server VDA ConfigureServer Idle Timer Policy Interval on 2203CU1 DDC for all the Server VDA , but after reach time limit , there is no expected Idle windows pop up...

VulnCheck KEV: CVE-2019-12985

Citrix SD-WAN 10.2.x before 10.2.3 and NetScaler SD-WAN 10.0.x before 10.0.8 have Improper Input Validation issue 1 of 6...

VulnCheck KEV: CVE-2019-12986

Citrix SD-WAN 10.2.x before 10.2.3 and NetScaler SD-WAN 10.0.x before 10.0.8 have Improper Input Validation issue 2 of 6...

Unable to paste cell[s] with format in Excel by pressing Ctrl+V on a HDX session using CWA for HTML5

Unable to paste cells with format in Excel by pressing Ctrl+V on a HDX session using Citrix Workspace app for HTML5. When you copy a cell and paste it to multiple cells, "The data you're pasting isn't the same size as your selection. Do you want to paste anyway?" message is shown and then if you...

The vulnerability of platforms for server virtualization, such as Citrix Hypervisor and XenServer, arises from deficiencies in access control. This allows attackers to gain unauthorized access to protected information.

The vulnerability of Citrix Hypervisor and XenServer platform-related servers is related to deficiencies in access control. Exploiting this vulnerability can allow an attacker to gain unauthorized access to protected information...

UviProcessExcludes registry setting disappears after Citrix VDA upgrade

After upgrading Citrix VDA, the UviProcessExcludes registry setting disappears...

Mouse pointer in Citrix session shifted

When using Citrix Published virtual apps on a setup with 3 monitors with a resolution of "2560x1440" each and one of them is in portrait mode, the mouse pointer is shifted in the app and it is not possible to use it correctly. The mouse pointer appears to be about 5cm next to where it is shown on...

User enumeration or launch failures after upgrading Citrix StoreFront to LTSR 2203 CU4

After upgrading Citrix Storefront to 2203 Cu4, a high number of launchfailures or enumeration may be reported by end users. Upon checking, you may notice that there is a high load on the CTXSite database which is related to stored procedures being invoked. As a result of this, it causes session...

Citrix published applications being displayed in control panel on the VDA as "delivered by citrix"

Citrix published applications being displayed in control panel on the VDA as "delivered by citrix"...

VulnCheck KEV: CVE-2020-8982

An unauthenticated arbitrary file read issue exists in all versions of Citrix ShareFile StorageZones aka storage zones Controller, including the most recent 5.10.x releases as of May 2020. RCE and file access is granted to everything hosted by ShareFile, be it on-premise or inside Citrix...