Unable to view cluster in SCVMM hosting connection

Not able to see cluster in SCVMM hosting connection Error: - An unexpected error occurred. Contact Citrix Technical Support...

How to Identify Your Citrix Cloud ID

In this article we will show how to identify the Citrix Cloud ID of the tenant you are currently working on. This ID is important to have when engaging with Citrix Support to ensure engagement on the environment you need assistance with. This is especially critical for customers with multiple...

Applying Security Hotfixes to XenServer on NetScaler SDX Appliance with Software Release 9.3 and 10

This article describes how to apply the hotfixes required to remediate the security vulnerabilities detailed in security bulletin CTX134876 -Citrix NetScaler SDX Multiple Security Updates. Determining the Version of XenServer on the NetScaler SDX Appliance To determine what version of XenServer y...

Worldwide Support Services Delivery Guide - 2024

Worldwide Support Services Delivery Guide -2024 Information To our Citrix customers and partners, we want to thank you for choosing our products and services. Our goal is to ensure your success, and we have created thisWorldwide Support Services Delivery Guide to help you achieve just that. The...

How to find ICA Gateway accessing log in nslog

This article is an analysis on nslog /var/log/ns.log for accessing CVAD environment via ICA gateway. However, nslog will not include detailed logs for this process. Please refer to analysis on "NetScaler Gateway+StoreFront+XenDesktop workflow" in the article in additional resources...

"Failed to convert Boot Configuration Data. The system cannot find the file specified. (0x00000002)"

Attemtpting to run P2pvs and get error "Failed to convert Boot Configuration Data. The system cannot find the file specified. 0x00000002" Followed https://support.citrix.com/article/CTX202159 and still same issue...

"Unexpected error. Contact Citrix Support" when adding SCVMM hosting connection

"Unexpected Error. Contact Citrix Support" while trying to select a cluster when adding a SCVMM hosting connection:...

Citrix Hypervisor Security Update

Description of Problem A security issue has been identified that may allow privileged code running in a guest VM to which a PCI passthrough device has been allocated to cause other VMs with PCI passthrough devices to fail to boot, crash or become unresponsive. This only applies to guest VMs where...

LIMITED RELEASE - WorxMail for Windows 10.2.8

Package name: WorxMail1028.xap For: WorxMail for Windows Version 10.2.0 Replaces: None Date: March, 2016 Languages supported: English US Readme version: 1.00 Readme Revision History Version| Date| Change Description ---|---|--- 1.00| March, 2016| Initial release Important Notes about This Update...

MessageHistory

MessageHistory Version 3.0 Created Date: 08/20/2006 Updated Date: 09/25/2013 Please note: You can download the required file from the Citrix downloads website by visiting the following link: https://www.citrix.com/downloads/citrix-tools Description Sometimes Citrix Technical Support needs to...

Creating a HAR file from your browser to share with support

IMPORTANT: Please note that HAR files contain sensitive clear text data including content of pages while recording, such as user names, passwords, keys, etc, and should only be shared with trusted recipients via secure channels such ashttps://cis.citrix.com.Sharing files via email is not...

How to Setup Work from Home (BCP) with Citrix due to COVID-19

Citrix is committed to providing the support you need to keep your employees safe and operations running throughout the COVID-19 coronavirus pandemic. If you are looking to provide access for additional remote users working from home in response to COVID-19, please refer to our Business Continuit...

Supported Databases for Virtual Apps and Desktops AND Citrix Provisioning (PVS)

Citrix is committed to ensuring that our products function with the latest Microsoft SQLdatabases.Citrix supplies reasonable efforts to ensure compatibility with upcoming database releases. New versions of supported databases released after our products have been released, must work. However,...

Citrix XenServer Multiple Security Updates

Description of Problem Two issues have been identified within Citrix XenServer, which could, if exploited, allow unprivileged code in a PV guest VM to cause the host to crash or become unresponsive. These vulnerabilities affect all currently supported versions of Citrix XenServer up to and...

Support Process for Thin Client Related Issues

Thin Client Devices and related Operating Systems represent an important partnership between hardware manufacturers and Citrix in the Virtualization and Remote Workspace. When a Thin Client is part of a customer's deployment Citrix Support will troubleshoot to furthest the extent of our ability t...

Citrix XenServer CVE-2017-5572 Denial of Service Vulnerability

Citrix XenServer is prone to a denial of service DoS vulnerability. SPDX-FileCopyrightText: 2017 Greenbone AG Some text descriptions might be excerpted from a referenced sources, and are Copyright C by the respective right holders. SPDX-License-Identifier: GPL-2.0-only CPE =...

How to export log files from the Citrix Enterprise Layer Manager (ELM)

NOTE: These steps apply to AL prior to 2204. See CTX463786 for the new interface steps You can export logs for your Citrix Enterprise Layer Manager ELM, and send them to the Citrix Support. This article explains what log files are available for export, and which log files are useful for what kind...

How to Manually Create Hyper-V GEN2 Provisioning Services Target Devices

This article describes how to manually configure Hyper-V GEN2 virtual machines for usage as target devices on Provisioning Services PVS 7.8 through to PVS 1912. Note: Since product updates in PVS 2112, the steps below are not required. So these steps are not required on the latest PVS current...

How to apply advance customizations to Storefront web page

This article describes how to apply advance Customizations to StoreFront web page. Note : Citrix Support will only help with customization that can be done using StoreFront Management Console. For supported customizations refer toProduct Documentation Prerequisites HTML and CSS programming...

CVE-2016-6493 - Memory Permission Weakness in Citrix XenApp and XenDesktop

Description of Problem A weakness has been identified in Citrix XenApp and XenDesktop. While this issue is not directly exploitable, it could potentially weaken an existing security mitigation, resulting in a loss of defence in depth. This weakness affects the following Citrix products: Citrix...