"502 Bad Gateway" error within Citrix Insight Services (CIS)

After logging in Citrix Insight Services site and clicking Tools-Upload Data, "502 Bad Gateway" error is shown as below...

Changes to Citrix Insight Services (CIS) and Customer Uploads

On March 18, 2020 we had a service disruption with Citrix Insight Services CIS platform which hosted the customer portal at cis.citrix.com, along with Call home, CEIP and few other services. Over the last few days, we have been in the process of bringing up most of the affected services and also...

Performing NetScaler SD-WAN Log Analysis

This article describes the logs description that are captured in a Citrix SD-WAN´s diagnostic data file. SD-WAN Logs Location In the SD-WAN version 9.x the logs will be in the following path: /home/talariuser/log/diag/vwstsdir.zip In the SD-WAN version 10.x the logs will be in the following path:...

FAQ: XenMobile Server Support

This article contains answers to the frequently asked questions on XenMobile Server Support. General What is XenMobile Server Support? How do I get to the support page on App Controller server? In which version of App Controller Support feature is available? What are the browsers and platforms...

FAQ: Citrix Insight Services (CIS)

Citrix Endpoint Management, using technology formerly called XenMobile This article contains answers to frequently asked questions aboutCitrix Insight Services formerly known as TaaS. Contents General Citrix Insight Services Plug-ins Security Considerations File Uploading Analysis Feedback Genera...

How to Upload Data to Citrix Insight Services (CIS)

Citrix Endpoint Management, using technology formerly called XenMobile Auto Support is a part ofCitrix Insight Services formerly known as TaaS, a Citrix initiative to simplify information gathering from customer environments, and also to provide automatic analysis of that data for common problems...

How to Configure CEIP / Call Home for the Citrix License Server

Note: This feature is only available in the Citrix License Server 11.14.0.1 Build 19005 or later. Citrix Customer Experience Improvement Program CEIP is now enabled by default during License Server installation. Previously customers had to configure CEIP settings by editing CITRIX.opt or using...

How to Collect SSR for Citrix Insight Services (CIS) Using the CLI in Citrix Hypervisor 8.2 CU1

How to Collect Data for Citrix Insight Service CIS using the CLI in Citrix Hypervisor 8.2 CU1 and later without the use of XenCenter...