CVE-2020-1777: Exposure of Sensitive Information to an Unauthorized Actor

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions...

PT-2020-15054

Name of the Vulnerable Software and Affected Versions OTRS versions 7.0.21 and prior, 8.0.6 and prior Description The issue affects the system's ability to mask real agent names, revealing them in certain parts of the external interface and in chat transcriptions inside tickets. Recommendations F...