CVE-2018-20800

An issue was discovered in Open Ticket Request System OTRS 5.0.31 and 6.0.13. Users updating to 6.0.13 also patchlevel updates or 5.0.31 only major updates will experience data loss in their agent preferences table...

PT-2019-10242

Name of the Vulnerable Software and Affected Versions: Open Ticket Request System OTRS versions 5.0.31 and 6.0.13 Description: An issue in Open Ticket Request System OTRS can cause data loss in the agent preferences table for users who update to the specified versions. Recommendations: For versio...