How to Configure XenMobile Server from MDM and MAM to MDM Only

This article describes how to configure XenMobile Server from MDM and MAM enrollments to MDM only...

How to Set Up StoreFront with XenMobile Cloud For Providing a Unified App Store within Citrix Secure Hub

This article describes how to set up StoreFront with XenMobile Cloud for providing a Unified App Store within Citrix Secure Hub. Background This article provides instructions on how to provide a unified app store for mobile, Web/SaaS, and Windows applications to end users within Secure Hub...

FAQ: Cloud backup of XenMobile managed devices

Is the Worx data encrypted within the backup? If so what is the encryption level? Yes, as Xenmobile uses the iCloud services from Apple for backing up the data: iCloud secures your data by encrypting it when it's sent over the Internet, storing it in an encrypted format when kept on server review...

Error: "There is insufficient memory for the Java Runtime Environment to continue" on XenMobile Server

The following error is displayed on XenMobile server logs: There is insufficient memory for the Java Runtime Environment to continue The following are the log files: Reading from ./tc1.hprof.old.core...Dump file created Mon Aug 08 08:45:30 PDT 2016OpenJDK 64-Bit Server VM warning: INFO:...

Error: "Profile Installation Failed A Network Error Has Occurred" during XenMobile iOS Enrollment

XenMobile iOS enrollment getting error "Profile Installation Failed A network error has occurred" iOS console logs show: Xens-iPhone profiled148 : Error MC: URL request to https://mdmxms.domain.net:8443/zdm/scep/sp-078435ec-0aed-4ba0-bb3d-be665934be12?operation=GetCACert&message=APPLEPROFILE...

XenMobile: Error during enrollment "could not connect to the server"

During the enrollment for IOS devices you receive the error "Could not connect to the server " during the installation of the Profiles. In the XMS Server debug logs we would see: "UserDeviceLimitExceededException"...

XenMobile Domain users unable to authenticate - LDAP response read timed out, timeout used

If domain users or admins are failing to authenticate to XenMobile, verify if the following error appears in the debug log 2016-04-05T10:25:50.128+0000 | 5EAF1FBBC192FC0D | WARN | http-nio-10080-exec-77 | com.sparus.nps.apple.security.AuthUtils | Forcing LDAP auth: cannot refresh user data:...

XenMobile Apps in authentication loop or crashing when returning to Secure Hub to do authentication

Secure Hub and apps for example Secure Mail end up in an authentication loop with Secure Hub showing the error message "Verify your credentials and try again", with the following options "Sign On" or "Quit". Sign On would bring you back to Secure Hub and start the loop all over again...

How to restrict access to the XenMobile Server Admin console

This will allow us to restrict the access and allow only specific IP addresses to reach the management portal of the XenMobile Server...

Preparing iOS Devices for Supervised Mode.

The objective of this document is to explain how user can prepare his device in Supervise Mode using Apple Configurator 2 and enroll his device with XenMobile to apply iOS device policies...

XenMobile user shows as "Anonymous" in XenMobile Admin Console

Within the XenMobile console, under the user column, few users started showning as anonymous. In zdm.logs we might see:User '[email protected]' not found or is disabled. Switching to anonymous mode...

Error: "Connection Failed due to Security Policy" on Citrix XenMobile Apps

The following error is displayed on Citrix XenMobile Apps: "Connection failed due to a security policy"...

Error :While Importing RSA Token from Secure Mail

When trying to import a token from Secure Mail into the RSA SecurID app that is outside of the XenMobile Secure App container, an error message is received...

Unable to enroll more than two devices per user to XenMobile Server

When trying to enroll an iOS device with an user account that already has 2 devices enrolled, the enrollment would fail during the 2nd profile installation, with the following error message :Profile installation failed -A connection to the server could not be established On Android, the same...

How to Safely Remove Android Traybar Icon in XenMobile

This article describes how to safely remove Android traybar icon in XenMobile. Background XenMobile has a lot of great policies to manageyour users' mobile devices. I'm going to discuss one in particular that can be a little tricky. We'll be updating our documentation to cover this in a bit more...

XenMobile 10 MDM SSL Offload Configuration

A Citrix XenMobile environment is typically configured with a NetScaler appliance that front ends and load balances the MDM traffic which it passes on to the XenMobile Servers in the backend. This NetScaler can be configured to handle this traffic in either SSL Bridge or SSL Offload mode. Though...

How to change the Sync duration of Apple DEP server and Xenmobile 10.x server.

To change the Sync duration of Apple DEP server and Xenmobile 10 server. The default syncduration is 1440 minutes...

Unable to Delete Device From XenMobile Console

Deleting a device from XenMobile console reports an error and the device is not deleted from XenMobile console...

XNC: How to Block any Device which does not use SecureMail Agent

Question : XNC: How to Block any Device which does not use SecureMail Agent Answer : Rule = Static+XDM: Block mode Made the static XNC rule for "WorxMail" agent. The Above step can also be achieved by allowing Secure Mail agent as "Secure Mail/Secure Mail" in the XNC RegEx build. Perform "Implici...

XenMobile Duplicate MAM ID issue

Deployments of XenMobile 10.x may encounter an issue where Enterprise enrolled devices are not correctly associated with the appropriate MAM ID for the device. This results in issues where devices end up in a state of ‘MDM no MAM’ or ‘Cannot install applications, despite seeing them listed in...